Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Peoria, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
255 reviews
5 stars
215
4 stars
8
3 stars3
2 stars2
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their professionalism and helpfulness, while others were criticized for being rude or unhelpful.
Staffing Issues
Frequent complaints about being understaffed, leading to long wait times and inadequate service.
Billing Problems
Numerous customers reported issues with billing, including unexpected charges and unfulfilled promotional offers.
Product Knowledge
Some staff members demonstrated excellent product knowledge and were able to assist customers effectively, while others lacked the necessary information.
Store Experience
Customers appreciated the friendly atmosphere in some stores, but others reported negative experiences due to poor service and lack of attention.
- MYMark YurashakNov 8, 20255.0The agent was very friendly and helpful. She helped set up my phone, and at the same time, she was able to provide information on products she would recommend to protect my phone.
- DCDebbie CollinsOct 17, 20251.0Verizon is the worst for customer service. I've gone to multiple store and they all tell me I have to call customer service and I wait for hours only to be disconnected and have to start over. I cancelled service after only 4 months, got charged 4 times to reconnect service when they disconnected me for non-payment the same day I paid them, then again the following day. I tried to remove my pre-authorized payment but wasn't allowed by their system. They refuse to issue a credit or refund the balance charged to my card.
- JSJessica StOct 5, 20255.0Thank You Adam! I wish he had been the first person to help us. We have wasted hours on phone calls and appointments (at other Verizon locations) and no one could do what we needed. Adam is professional and knowledgeable. He explained each step as we went through and he did exactly what we needed! This store is not the closest to my house, but I will be returning here from now on, it’s worth it.
- KGKrissi GentilleSep 21, 20251.0Absolutely horrible. My phone has been broken for almost 4 weeks now. I stopped at 4 Verizon stores while in Arizona. We are from Indiana. Right before I left the phone wouldn't work when I wasn't on wifi. My GPS stopped working multiple times while I was diving and I got lost. Every time I stopped there was a different excuse. One time I paid the bill while I was there. The next day I went back to a new store. The store where I paid the bill reset my network and said I would be all fixed. Not at all. Stopped working on the way home. Called tech support. Supposed to have a new phone waiting and it wasn't. Then he said I still owed .50$ from the payment. AND THERE WAS A $1.00 PROCESSING FEE TO PAY THE .50$ THE GUY THE DAY BEFORE SOMEHOW NEGLECTED. SO HORRIBLE. left Verizon for about a year and a half 3 years ago then came back after being with TMobile. Been a customer since 2001. Just got back to Indiana and will be switching all 8 of my lines back to TMobile and will never be going back to Verison after leaving me stranded multiple times in AZ with no service at all. Phone just kept saying no network. Sim card not registered.
- MMMiguel MarinSep 10, 20255.0James helped me out. Very professional and kind. I appreciate the follow up! You are absolutely amazing. Great customer service 👏!
Frequently Asked Questions About Verizon
What products and brands does Victra in Peoria offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and Otterbox.
What services are available at the Victra Verizon Authorized Retailer in Peoria?
Services include new lines, device upgrades, new devices, and accessories for wireless technology.
What are the store hours for Victra Verizon in Peoria?
Monday to Friday, the store is open from 10:00 AM to 7:00 PM; on Saturday from 10:00 AM to 6:00 PM; and on Sunday from 11:00 AM to 6:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customer convenience.
Which payment methods are accepted at Victra in Peoria?
Payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken by staff at the Victra Verizon store in Peoria?
Staff members speak both English and Spanish to assist customers.
Is there free Wi-Fi available at Victra's Peoria location?
Yes, Victra offers free Wi-Fi for customers in-store.
Where can I grab a coffee near the Victra Verizon store at 8386 W Thunderbird Rd?
Dunkin' and Dutch Bros Coffee are nearby coffee shops where you can enjoy coffee before or after your visit to Victra.
Are there dining options close to the Victra store in Peoria?
Yes, you can find pizza at The Rec, chicken dishes at Twist Hot Chicken, and American-style food at Fuzzy's Sports Grill nearby.
Can I find other telecommunications retailers near Victra in Peoria?
Yes, GoWireless Verizon Premium Retailer is nearby, offering more options for mobile phone services and accessories.