Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Peoria, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
259 reviews
5 stars
219
4 stars
8
3 stars3
2 stars2
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Adam, Bridgitte, and Liz for their exceptional service.
Staffing Issues
Several reviews highlighted long wait times due to insufficient staffing, with customers expressing frustration over delays in receiving assistance.
Sales Transparency
Multiple customers reported issues with unclear pricing and unexpected charges, leading to dissatisfaction with the sales process.
Mixed Experiences
While some customers had positive experiences, others reported poor service and unprofessional behavior from certain employees, indicating inconsistency in service quality.
- IMIrene Medina5 days ago5.0Great!
- MIMelanie IwenJan 1, 20265.0Was nice to have someone help us step by step to add a line to our account and get us a new upgrade,
- BRBob RiceNov 30, 20255.0Great customer service
- TPTanya PusacNov 26, 20255.0Very helpful will go back to this location! Thank you for making it easy!
- MYMark YurashakNov 8, 20255.0The agent was very friendly and helpful. She helped set up my phone, and at the same time, she was able to provide information on products she would recommend to protect my phone.
Frequently Asked Questions About Verizon
What products and brands does Victra in Peoria offer?
Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and Otterbox.
What services are available at the Victra Verizon Authorized Retailer in Peoria?
Services include new lines, device upgrades, new devices, and accessories for wireless technology.
What are the store hours for Victra Verizon in Peoria?
Monday to Friday, the store is open from 10:00 AM to 7:00 PM; on Saturday from 10:00 AM to 6:00 PM; and on Sunday from 11:00 AM to 6:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra provides in-store pickup services for customer convenience.
Which payment methods are accepted at Victra in Peoria?
Payment options include American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken by staff at the Victra Verizon store in Peoria?
Staff members speak both English and Spanish to assist customers.
Is there free Wi-Fi available at Victra's Peoria location?
Yes, Victra offers free Wi-Fi for customers in-store.
Where can I grab a coffee near the Victra Verizon store at 8386 W Thunderbird Rd?
Dunkin' and Dutch Bros Coffee are nearby coffee shops where you can enjoy coffee before or after your visit to Victra.
Are there dining options close to the Victra store in Peoria?
Yes, you can find pizza at The Rec, chicken dishes at Twist Hot Chicken, and American-style food at Fuzzy's Sports Grill nearby.
Can I find other telecommunications retailers near Victra in Peoria?
Yes, GoWireless Verizon Premium Retailer is nearby, offering more options for mobile phone services and accessories.