Verizon

4.6
293 reviews
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Business Details

5221 S. Power Rd, Mesa, AZ
85212, United States
(480) 279-0126
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Mesa, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5221 S. Power Rd, Mesa, AZ
85212, United States

Hours

Reviews

4.6
293 reviews
5 stars
255
4 stars
4
3 stars
4
2 stars
4
1 star
26

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Brandon, Dennis, and Gabriel, while others reported poor service and long wait times.

Staffing Issues

Several reviews mentioned understaffing leading to long wait times and lack of attention from employees.

Mixed Experiences

While some customers had excellent experiences and recommended the store, others had significant issues with service and promotions.

Store Misrepresentation

Customers expressed frustration over the store being a third-party retailer rather than an official Verizon store, leading to confusion and dissatisfaction.
  • AD
    Angela Dong
    Dec 15, 2025
    1.0
    Went in there to get my phone upgraded and no one greeted me or approached me. One guy whose name tag I caught, named Adam, was the only one there helping another customer and didn't even acknowledge me. And I was there for 10-15 minutes.
  • MF
    Michelle Figg
    Nov 17, 2025
    3.0
    It's taken a week so far to get my phone transferred from another provider and it's still not working and I'm paying for two providers right now so I don't have much of an opinion except that
  • CT
    Christine Thorpe
    Nov 9, 2025
    5.0
    Just went there to get my iPad transfered to my broken one and met Brandon. He helped me figure out settings that helped my current situation and was incredibly sweet, so much so I wanted to pay him back He hooked me up with better internet than my current provider which was AT&T and got me a free TV! Im looking forward to coming here for my future needs, this is my favorite store 😀
  • AP
    anely pascual
    Nov 9, 2025
    5.0
    The staff at this Verizon were sooo helpful and extremely nice! Brandon was very knowledgeable and basically gave me a phone, tablet, and watch on Verizon with additional incentives! Im definitely pleased with his service!
  • JR
    Jennie Rivera
    Nov 6, 2025
    5.0
    I went over for a upgrade and Brandon and Dennis helped me out immensely, and saved me money! They showed me all the steps and tricks to learn and im incredibly grateful. This is the place to upgrade and quite frankly the best experience I've had in a verizon store. Highly recommened coming here for all you verizon needs 😃
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Frequently Asked Questions About Verizon

What types of products can I find at the Victra Verizon Authorized Retailer in Mesa, AZ?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at Victra in Mesa?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more at the Victra store in Mesa.