Verizon

4.6
292 reviews
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Business Details

5221 S. Power Rd, Mesa, AZ
85212, United States
(480) 279-0126
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Mesa, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5221 S. Power Rd, Mesa, AZ
85212, United States

Hours

Reviews

4.6
292 reviews
5 stars
255
4 stars
4
3 stars
4
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Gabriel, Emeka, and Jarron for their excellent service.

Long Wait Times

Several reviews highlighted long wait times, with customers expressing frustration over being understaffed and having to wait excessively before receiving assistance.

Mixed Experiences

While some customers had positive experiences, others reported poor service, including lack of attention from staff and issues with communication.

Store Misrepresentation

Multiple reviews noted that this location is an authorized dealer and not an official Verizon store, leading to confusion and dissatisfaction among customers.

Technical Issues

Customers reported various technical issues, including problems with phone upgrades, trade-ins, and warranty claims, leading to frustration and dissatisfaction.
  • MF
    Michelle Figg
    6 days ago
    3.0
    It's taken a week so far to get my phone transferred from another provider and it's still not working and I'm paying for two providers right now so I don't have much of an opinion except that
  • CT
    Christine Thorpe
    Nov 9, 2025
    5.0
    Just went there to get my iPad transfered to my broken one and met Brandon. He helped me figure out settings that helped my current situation and was incredibly sweet, so much so I wanted to pay him back He hooked me up with better internet than my current provider which was AT&T and got me a free TV! Im looking forward to coming here for my future needs, this is my favorite store 😀
  • AP
    anely pascual
    Nov 9, 2025
    5.0
    The staff at this Verizon were sooo helpful and extremely nice! Brandon was very knowledgeable and basically gave me a phone, tablet, and watch on Verizon with additional incentives! Im definitely pleased with his service!
  • GS
    Gary Skinner
    Nov 8, 2025
    5.0
    Dennis and Brandon helped fix my cellar service and hooked me up with better and cheaper internet! This is the place!
  • JR
    Jennie Rivera
    Nov 6, 2025
    5.0
    I went over for a upgrade and Brandon and Dennis helped me out immensely, and saved me money! They showed me all the steps and tricks to learn and im incredibly grateful. This is the place to upgrade and quite frankly the best experience I've had in a verizon store. Highly recommened coming here for all you verizon needs 😃
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Frequently Asked Questions About Verizon

What types of products can I find at the Victra Verizon Authorized Retailer in Mesa, AZ?

Victra offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What brands are available at Victra in Mesa?

You can find brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and more at the Victra store in Mesa.