Verizon

Reviews

• PP

  Paul Pence

  Oct 25, 2025
  5.0
  My Wife and I were very impressed by the warm welcome into the Store. The Manager CJ and our representative Sandy were amazing in getting us the best plan, the best devices and all the savings and benefits of switching from T-Mobile. We wish we had went to Verizon sooner.
• LJ

  LJ4308 J

  Oct 15, 2025
  5.0
  Very helpful, knew exactly what I needed.
• PJ

  Peggy Jalbert

  Oct 1, 2025
  5.0
  Sandi was very informative. She went right work and got me set up with a new phone and a lower bill.
• TH

  Thomas Huntley

  Oct 1, 2025
  1.0
  When I first mentioned I was changing carriers from T Mobile to Verizon I was warned about the severe drop off in the quality of service I would receive. I should have listened. From my first visit to a Verizon wireless store to transfer my family’s phone lines from T Mobile to the new carrier things were wrong. I was told my mother could get her number activated remotely only to find out they disconnected her T Mobile line without starting the Verizon one, and were shipping me a SIM card instead. This was a problem because until her retirement, she worked as an educator in a high-crime area of Glendale. The same thing happened to my fiancée; who thankfully worked from home and was largely unaffected by this snafu. When I went into the corporate Verizon store I was once again lied to by an agent named Jonathan, who told me he would be able to activate the lines over the phone after the SIM cards arrived. I waited, and when the SIM cards arrived I called Jonathan only to learn that I would have to go into the store anyway. After taking time off work to get this done it was finally achieved, a week after it should have been resolved. Unfortunately, the promises Jonathan made to me regarding the discounts and waived activation fees for the lines were just as empty as the rest of the words I’ve received from Verizon agents. I had to pay an $800 bill just to get my family plan started. Six months later I made the mistake of calling my local Verizon Wireless store to attempt a surprise phone upgrade for my fiancée. The agents I spoke on the phone with, Renzo and Jah, both told me that my local store had the specific iPhone she wanted in stock and would be able to upgrade her phone today. I took time off work and we made a morning of it, but when we arrived at the store they not only did not have the iPhone in stock, it isn’t in stock anywhere in the phoenix valley! I spoke with a corporate customer care representative and they confirmed that model is on a 10-day back order, and is not available in Phoenix. This company is inherently dishonest and I would not recommend them even as a last ditch option. If there is a better option for cell service in the city Maricopa please reach out to me. Verizon’s best competitor has a family plan waiting for them. If you are on the fence about starting a plan with this company and have another option, I would think again.
• SI

  Sigrid Irvine

  Sep 22, 2025
  3.0
  David is always very helpful at our local Verizon store but I do have to say that the people that we have to call to get anything done is terrible. We had to call in to get an international plan and david and I spent 45 minutes on the phone with these people, they have no idea what they’re doing

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