Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Laveen, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
513 reviews
5 stars
405
4 stars
28
3 stars4
2 stars6
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported rudeness and lack of assistance.
Sales Practices
Concerns raised about upselling and misleading information regarding contracts and fees, leading to customer dissatisfaction.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided thorough explanations and assistance.
Store Environment
Inconsistent experiences with store atmosphere; some found it welcoming, while others reported feeling ignored or unwelcome.
Problem Resolution
Some customers experienced issues with service and products, with varying levels of support and accountability from staff.
- LLLu LuNov 14, 20255.0I had a great experience at this location today
- ADAlan DupreeOct 2, 20255.0Great Service
- IIioannisSep 25, 20251.0Finally have left verizon and what I can say- they tricked my partner and I into a contract and literally lied to us when we created our plan. I paid out the phones to leave as I've gotten zero respect from this company over the past year or so and when you transfer this company will charge you as additional $10 to have a rep help you- which is required as they close your account when you transfer and you cannot acsess it without an online agent. I went in store and they couldnt help me pay off my account and even disackmowledged my situation and fustration. I will NEVER use or recommend verizon to friends and family. The contract I was locked in- my partner and I did a trade in of unlocked phones and the agent made sure to let us know that the price would show immediately and NOT my monthly increments. I was specifically told that and I even have recordings of the agent telling me so at the Verizon surprise location where I started my plan. Made it so when they gave me a bad s24 and the battery wasn't working- they said "oh well!" If I wanted to upgrade i lost out 90o valuation of my trade in. They refused to fix my s24 even as 3 agents said yes the battery is not properly charging. I'm so glad I left. I have a working phone and I'm no longer stuck in a contract with AT&T. They also dont charge my account for calling support lines!
- DMDavid McGowanAug 24, 20255.0This team is the best! We have a brand new Corporate Verizon store next door to this location, and I still choose to come here because the customer service is that much better. Thanks again Angelique !!
- EBElize BAug 23, 20251.0Verizon is the best case of "capitalism gone wrong" that I've ever seen. I've never had a good experience with them and this store was no exception. Literally every other phone service provider I've been to has been more helpful and more reasonable. I genuinely feel bad for the poor suckers that have to work here and walk Verizon's fine line.
Frequently Asked Questions About Verizon
What products does Verizon at 5240 W Baseline Rd in Laveen offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more like audio accessories, cases, power accessories, wearable devices, laptops, and mobile broadband.
What brands can I find at the Verizon Authorized Retailer in Laveen?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate, Otterbox, Mophie, and more.
What services are available at the Verizon store in Laveen?
The store offers new lines, upgrades, new devices, and accessories services.
What are the store hours for Verizon in Laveen?
Verizon is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Verizon in Laveen offer in-store pickup services?
Yes, they provide in-store pickup for orders.
What payment methods are accepted at the Verizon store in Laveen?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store provide free Wi-Fi to customers?
Yes, free Wi-Fi is available at the store.
Are there any nearby dining options around the Verizon store in Laveen?
Yes, nearby restaurants include Mandy's Fish And Chips for seafood, Barro's Pizza and Pizza Hut for pizza, Filiberto's for Mexican food, and Applebee's Grill + Bar for American cuisine and bar options.
What nearby local businesses could I visit with Verizon in Laveen?
You can visit nearby stores like Dollar Tree for discount shopping, Sleep America for furniture, and Laveen Lashes & Nails for beauty services.
Are there nearby medical and dental clinics close to the Verizon store in Laveen?
Yes, Gentle Dental Laveen, Southwest Dental, Laveen 1st Family Medicine, and PDS Medical Group Laveen are all nearby for dental and medical needs.