Verizon

4.6
990 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Glendale’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
4304 W Bell Rd, Glendale, AZ
85308, United States

Hours

Reviews

4.6
987 reviews
5 stars
844
4 stars
43
3 stars
14
2 stars
6
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and professionalism, particularly highlighting individuals like Mike Romero, Dom, and Xavier.

Mixed Experiences

While some customers had excellent experiences, others reported poor service, long wait times, and issues with billing and promotions.

Store Environment

The store was generally described as clean and well-organized, contributing to a positive shopping experience.

Sales Practices

Several reviews raised concerns about misleading sales tactics and hidden fees, particularly regarding promotions and billing.

Staff Recognition

Specific employees received high praise for their service, with many customers recommending them by name.
  • DW
    Deb Wittry
    3 days ago
    5.0
    Very helpful, needed technical help. Immediately provided
  • KO
    Krystyna Owens
    5 days ago
    1.0
    If I could do negative 5 I would. After lying to us and switching plans without our permission , they deleted my cloud account......15+ years of memories gone. And google didn't download everything so....im screwed. I will never go here again. Been with them since I was a teenager and this is what I get...wow🤦‍♀️
  • RA
    Ruth Agron
    Jan 4, 2026
    5.0
    What a tremendous stroke of luck to have done our recent phone upgrades thru this store. Andy Leborgne was our sales professional and he was a pleasure to deal with. Trading in phones and doing an upgrade is never a fun process due to the absolute mess that is made with the billing for the upgraded phones. Fortunately, Andy let us know that if we experienced any billing issues he would help us resolve them. We ended up getting billed over a thousand dollars on the first bill. We contacted Andy and he spent hours on the phone with us and Verizon billing to straighten out this mess. This is my first time having a situation that was this messed up and having a real person act as an advocate for us as customers. Andy is the type of salesperson you need on your side. He straightened out all the billing issues and was a pleasure to work with. I highly recommend this store and specifically Andy if you want a client advocate on your side. Make no mistake about it-Verizon will royally screw up your bill for the first few months of new or upgraded service. When that happens you’ll need Andy on your side. Thank you so much Andy for your help and follow up service. You are a gem😎
  • RD
    Robert Drake
    Jan 1, 2026
    1.0
    Verizon is not what I expected. Poor everything. Better of with prepaid
  • LL
    L
    Dec 10, 2025
    5.0
    From the moment I walked into the store, Matthew went above and beyond in helping me choose a new phone. He took the time to understand what I needed, explained my options clearly, and guided me through the entire process with patience, professionalism, and genuine care. What really stood out to me was how knowledgeable he was, not just about the devices and plans, but about making sure I felt confident and comfortable with my decision. It’s rare to come across someone who combines expertise with such a positive, supportive attitude. Matthew truly made the experience smooth and enjoyable, and I left feeling extremely satisfied with my purchase. Because of him, I’ll definitely continue recommending Verizon and specifically this store to all my friends and family.

Frequently Asked Questions About Verizon

What brands of smartphones can I upgrade or purchase at the Verizon store at 4304 W Bell Rd in Glendale?

At this Verizon store, you can upgrade or purchase smartphones including Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus devices.

What services does the Verizon store at 4304 W Bell Rd offer?

This Verizon store offers wireless sales consultations, upgrades, Verizon plans, wireless accessories, exclusive Verizon services, bill payment in-store, and help with Verizon Wireless, prepaid wireless, Hum, smart car services, home phone, and home internet.