Verizon

4.1
1061 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Glendale, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5849 W Northern Ave, Glendale, AZ
85301, United States

Hours

Reviews

4.1
1,056 reviews
5 stars
757
4 stars
66
3 stars
24
2 stars
28
1 star
181

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being rude or unhelpful.

Sales Practices

Concerns about misleading sales tactics and unauthorized charges were frequently mentioned, with customers feeling pressured into purchases.

Wait Times

Long wait times were a common complaint, with customers reporting waits of over an hour to receive assistance.

Knowledgeable Staff

Several customers highlighted the professionalism and knowledge of specific staff members, particularly in resolving issues and providing information.

Store Operations

Issues with store hours and staffing were noted, including early closures and insufficient staff to handle customer volume.
  • BB
    Boujiee bby
    1 day ago
    5.0
    Jo was very helpful got me exactly what I wanted right before Christmas and was very informational great customer service now I’m with Verizon and happy to be a new customer thanks to Jo
  • TL
    Tina Lancaster
    3 days ago
    5.0
    When I went into the store today everything was great. I went in the other day and there were people waiting which happens however there was no sign in sheet for customers to be able to tell how long there wait may be and deciding if they wanted to wait or leave. It really helps.
  • AS
    AGG Snipes
    Nov 14, 2025
    5.0
    My guy Dom manifesting a surprise for my grandpa and a new phone box for his Home phone. To make calls. He was also struggling with a pen but we managed to also get that figured out. Skullzeeez drop a follow.
  • LP
    Laura Pernas
    Nov 8, 2025
    1.0
    Muy mal servicio, hacen esperar mucho tiempo a los clientes en la tienda, muy mal información para venderte los productos, al final nunca es la cantidad que te dicen, siempre terminas pagando más de lo normal de $309 aproximadamente que quedaba la cuenta, terminamos pagando más de $800 y todo por la mala información ir nos dieron, te venden cualquier servicio sin decirte la verdad por tal de vender, mi familia y yo nos sentimos súper mal con todos ellos
  • FK
    Flynn Kelly
    Oct 31, 2025
    5.0
    We dealt with Jason and Nicki and they are the reason we buy from this Verizon store. Not only are they great to deal with they are a lot of fun to deal with. Great change of pace. On a side note Susie their Manager is great as well.

Frequently Asked Questions About Verizon

What types of products can I find at the Verizon store in Glendale, AZ?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more at the Verizon store in Glendale, AZ.

What are the store hours for the Verizon Glendale location?

The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 7:00 PM.