Verizon

Reviews

• DG

  Davis Gray

  Jan 3, 2026
  1.0
  Got a phone here. Don't buy verizon in general merged to a family plan when purchased. Apparently verizon decided to bill me $85 amd never notify me. Got a new year surprise in collections and credit dropped 100 points. No communication from the company regarding the outstanding balance. Location doesn't work with customer service, once you step foot out the door all help is gone, may get an unexpected bill in collections though.
• WW

  WP “WP”

  Dec 17, 2025
  1.0
  I am submitting this review for corporate awareness, as the issues I experienced go beyond poor customer service and point to a process failure that resulted in financial harm. I was a loyal Verizon customer on a Godfather Tradition plan, which included Apple Music. At this location, an employee named Andy persuaded me to change plans, stating it was “exactly the same.” That information was incorrect. After the plan change, my Apple Music benefit was removed, and I am now being charged for a service that was previously included. I was also repeatedly advertised a free phone and free tablet promotion, which influenced my decision to move forward. However, those promotions were ultimately lost due to employee action, not customer inaction. When my new iPhone arrived, Andy called me once on a Saturday while I was unavailable. I was never informed of any pickup deadline or that my phone would be released if I did not respond immediately. On Monday, while I was on my way to the store to pick up my phone, I was informed that my order had been canceled. I later learned that within approximately 48 hours of the initial call, my phone had been given to another customer. When the order was canceled, all promotions tied to it were lost. As a result, my Apple Watch was no longer free, Apple Music was no longer included, and my monthly bill increased by over $25 instead of decreasing. This was not caused by customer delay, but by the unilateral cancellation of an order without adequate communication, documentation, or management review. I want to recognize Cody and Jennifer, who were professional and helpful. Cody worked to locate a replacement phone at another store; however, the only available device was a higher-gig option, which further increased my bill. This additional cost was a direct result of the canceled order. I am not having to pay for Apple Music because Andy lied that my plan would stay the same. From a corporate perspective, this raises serious concerns, including the lack of manager review before canceling a customer’s promotional order, the absence of multiple contact attempts or written notice, and the lack of safeguards to protect advertised promotions when an order is canceled by an employee. This experience resulted in lost promotions, higher monthly charges, and unnecessary inconvenience, and it does not align with Verizon’s advertising or customer standards. I am requesting corporate review because this is horrible and to continue to see these promotions trigger my experience because I should have been able to enjoy this but I wasn’t because of a horrible sales person.
• GA

  gilbert avila

  Dec 6, 2025
  5.0
  Joseph McNally customer service is phenomenal. Broke everything down payment wise and went into detail with everything from start to finish. Highly recommend this guy, he goes above and beyond.
• SS

  Stacy

  Nov 7, 2025
  1.0
  Andy was not very helpful when switching my service back to an old iPhone. We had started the process via customer service, which he recommended when I originally called this location. We couldn’t get a SIM card out so we had to go to the physical location. He said he couldn’t see the notes the lady left because he wasn’t logged into my account. He was rude and clearly didn’t want to make an effort. My phone has lost all my information even tho he said when I log into my iCloud account it will come back. Very upsetting.
• BA

  Brice Aree

  Oct 21, 2025
  5.0
  They were so helpful , friendly , fast when I switched over from Tmobile!

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