Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Chandler for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
380 reviews
5 stars
200
4 stars
44
3 stars
28
2 stars
12
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and knowledge of staff members like Connor, Pablo, and Aaron, there were numerous complaints about rude or unhelpful employees, particularly regarding issue resolution and assistance.
Wait Times
Several reviews highlighted long wait times for service, with some customers expressing frustration over being skipped in line or having to wait excessively for assistance.
Store Management
Feedback indicated issues with store management, including unprofessional behavior and a lack of support for staff, which contributed to poor customer experiences.
Billing Issues
Multiple customers reported confusion and dissatisfaction with billing practices, including hidden fees and discrepancies in promotions, leading to frustration and a loss of trust.
Overall Experience
The store received mixed reviews, with some customers having excellent experiences while others reported significant frustrations, suggesting inconsistency in service quality.
- MCMichael C2 days ago1.0Absolutely the worst customer experience I have ever had trying to cancel my service. It is all smiles and happiness when you want service or are trying to get help (cause they want to keep you), but cancelling service is a completely different story. I could write at least a 2 paragraphs about it, but I am not going to waste any more of my time on them.
- VCVanessa Chaparro-Haddadi6 days ago1.0Terrible experience at this location. I have been a customer for years, and apparently that doesn’t matter on how they treat you. I was having issues with my phone (Verizon) and decided to change carriers, and STILL had issues so I came in and immediately within less then one minute talking to an associate named Shawn maybe Shay, he said well it’s not our problem you’re not our customer anymore. Mind you my service ended last night and I walked in as soon as they opened the store. The employee’s tone, and mannerism was totally unacceptable.
- SGShirley G.Nov 11, 20255.0Had a problem with my new Google Pixel phone. I had downloaded Memo which had a lot of apps (especially TikTok) which I didn't want. Showed Luis and he knew exactly what to do. Downloaded Notes, transferred all my info from Memo to Notes and I'm very happy. Thank you so much, Luis. May you win the lottery.
- JCJohnny CicalaNov 10, 20255.0Shout Out to Geno at this Location. Geno has assisted me twice, First with the new iphone and Ipad, the second with the apple watch. I had fits called sprint and was upset with the service on the phone, It took them says to verify my identity and claimed there was some type of fraud. This ended up being incorrect and then they fonally sold me a phone over the phone. Then i realized the agent on the phone was not setting me up correctly and would have had a 130 dolalrs phone bill for my phone alone. Went to the store, met Geno, he took his time, went through everything and worked with me patiently. Walked out with a phone and tablet for a much better price. So i came back ad bought the new apple watch, he set me up and i know have all three for what i was gonna pay for the phone when i initially bought online. Go to this store, everyone is friendly, patient, calm and will work with you to get your customer needs in a price range that will work within your budget (within reason OFC). As long as Geno works for Verizon, he is who i will go to.
- JNJ NelsonNov 4, 20255.0Thank you Jade and Joey! You have made the process of changing our phone service easier. Even though there have been bumps, you have both been more than helpful in making sure that your customers are taken care of and happy. We appreciate all of your help. Thank you so much Joey and Jade.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Chandler?
The Verizon store in Chandler is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 5:00 PM.
What products and brands does the Chandler Verizon store carry?
The store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL devices, as well as business cell phones, tablets, and laptops.
Does the Verizon store in Chandler offer online ordering and pickup options?
Yes, customers can order online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
How can I schedule an appointment at the Verizon store in Chandler?
You can schedule an in-store appointment through the My Verizon app or by visiting their website.
What types of services does the Chandler Verizon store provide?
The store provides mobile plans, wireless internet plans, and voice plans catering to both individual and business needs.
What payment methods are accepted at the Verizon Chandler store?
The store accepts debit cards, checks, mobile NFC payments, and does not require cash only transactions.
Is repair service available at the Verizon Chandler store?
No, the Verizon store in Chandler does not offer repair services.
Which nearby places can I visit around the Verizon Chandler store?
Nearby you can visit popular spots like Chandler Village Center shopping center, Mattress Firm mattress store, and Carter's children's clothing store, making it convenient to shop and visit multiple stores in one trip.
Are there dining options close to the Verizon store in Chandler?
Yes, you can enjoy meals nearby at Which Wich sandwich shop, Famous Dave's Bar-B-Que, and Someburros Mexican restaurant, all within walking distance from the store.
What other business services are available near the Verizon Chandler store?
In proximity, you can find business and legal services such as ShredTronics for business management, SG Law for personal injury law, and Synergistic Wealth Management for financial services.