Verizon

4.7
285 reviews
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Business Details

2820 N Pinal Ave, Casa Grande, AZ
85122, United States
(520) 208-6482
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Casa Grande, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2820 N Pinal Ave, Casa Grande, AZ
85122, United States

Hours

Reviews

4.7
284 reviews
5 stars
246
4 stars
18
3 stars
0
2 stars
1
1 star
19

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Cecilia, Kyle, and Lynk.

Service Issues

Several reviews highlighted long wait times and poor service experiences, including lack of acknowledgment and rude behavior from staff.

Pricing Concerns

Some customers noted that the prices were higher than competitors, and there were complaints about being upsold on unnecessary products.

Mixed Experiences

While many had positive interactions, there were also significant complaints about customer service quality, leading to a divided perception of the store.
  • DD
    DaNoL1FE
    Dec 18, 2025
    5.0
    Cecilia helped me twice yesterday and I couldn't be more thankful. Took the time to sit down and figure out all the pricing and my options and I left knowing that I'd be back looking for her to help with the Sale. And when I returned at almost 7pm she was there and ready the second I walked in. She seemed just as excited for me and again couldn't be more thankful. She got me setup in the new Pixel 10 XL and the Google watch
  • JB
    Jan Bednorz
    Oct 24, 2025
    1.0
    I have a new phone and the directions are incorrect I count on this to get me where I need to go. Please help
  • PK
    Patrick Keenan
    Sep 4, 2025
    4.0
    They have great service but are higher priced than most other carriers. Never had a problem with Verizons service i have been a loyal customer for a while.
  • BO
    Bob Odom
    Jun 6, 2020
    5.0
    I have been a long time Verizon customer and have been to all the stores in town and this store by far gives the BEST service. I will never go anywhere else for my cellphone needs
  • BH
    Bill Hammond
    Jul 31, 2019
    5.0
    After going to Russell cellular for years on florence Blvd because of employee there who always helped me, I followed her here to,Victra. Whitney always goes above and beyond for us.
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Frequently Asked Questions About Verizon

What types of products does Verizon at 2820 N Pinal Ave offer?

Verizon offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection.

What services can I get at the Verizon Authorized Retailer in Casa Grande?

You can get new lines, upgrades, new devices, and accessories at the store.