Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Bullhead City, AZ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being helpful, knowledgeable, and professional, with specific mentions of employees like Ryan, Jose, and Helen.
Technical Support
Several reviews highlighted the staff's ability to resolve technical issues quickly and effectively, with positive feedback on employees like Joni and Jacob.
Store Management
There were mixed reviews about store management, with some praising the organization and attentiveness of managers like Louis, while others criticized the lack of support and poor management practices.
Wait Times
Customers expressed frustration with long wait times and lack of acknowledgment upon entering the store, indicating a need for better staffing during busy periods.
Negative Experiences
A number of reviews reported negative experiences, including unhelpful staff, issues with billing, and poor customer service, leading to dissatisfaction with the store.
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Richard Twellman
4 days ago
5.0
America was the nicest associate's I’ve ever dealt with in my 65 years on earth. Kind, patient, caring. Whatever you pay her is not enough. Ideal employee who makes your brand what it is.
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Donna Young
Nov 6, 2025
5.0
I had issues with my phone. All of a sudden it would not let me call anyone (said the numbers were restricted) or let anyone call me! Nothing worked. I took the phone to this store, and gave it to the young man behind the counter. His name is Ryan. It took quite a few minutes. The phone would not even let him call inside Verizon number! He had not seen that problem before. However, he did not give up and eventually - incredibly, he got the phone to work! Not only is Ryan knowledgeable and skillful, he also is so wonderfully courteous and polite. Stays calm and focused until the problem is solved! He is actually the best staff worker in any Verizon store I have even been to - if I owned a company I would want all of my employees to be so personable!
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Darian Randles
Oct 29, 2025
5.0
Danyelle was very nice and polite and super helpful! :) Thank you so much!
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William Hill
Oct 7, 2025
5.0
Ms America assisted me today and did an AMAZING JOB. Courteous, very intelligent ,l job knowledge and quiet professional. Thank you so much, promote
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Roberta Standridge
Sep 13, 2025
5.0
RYAN is an perfect example for providing SUPERIOR customer care. He thoroughly explained the situation and quickly resolved the issue. He allowed us to remain in the store for a few minutes to clear up some files. While we were there we observed his interaction with another customer and again he was flawless. He represents the Verison brand in a most professional manner! Verison is fortunate to have Ryan as a member of their team! Thank you!