Verizon

4.7
247 reviews

About

Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Vestavia Hills’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1460 Montgomery Hwy, Vestavia Hills, AL
35216, United States

Hours

Reviews

4.7
241 reviews
5 stars
214
4 stars
12
3 stars
3
2 stars
0
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, with specific praise for employees like Kristen, Nancy, and Anthony, who went above and beyond to assist customers.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about products and services, which helped them make informed decisions.

Store Environment

The store was described as clean and welcoming, contributing to a positive shopping experience.

Mixed Experiences

While many customers had positive interactions, there were some complaints regarding service issues and billing problems that led to dissatisfaction.
  • MG
    Mckenzie Garner
    Jan 3, 2026
    1.0
    Trevor was not friendly. He told me he was the manager but “everyone employed here is a manager”. I was going to be charge $40 for data transfer but had 2 family members who went earlier in the week and were not charged. No other customer was in the store when I was there yet I felt like I was being rushed. He was extremely rude. Not personable at all.
  • BM
    Brad M.
    Dec 31, 2025
    5.0
    Very helpful
  • DC
    Diana Coggin
    Nov 6, 2025
    5.0
    Today my interaction with Kristen was fantastic!! I had visited two times in the last two months with other personnel trying to get my Verizon Forward discount attached to my new Verizon internet. Kristen had an impressive knowledge of the program and what was causing me issues. She started from the beginning, and all of the issues were solved!! If I ever have a question again I will definitely ask for KRISTEN!!
  • ML
    Melissa Lucas
    Nov 1, 2025
    5.0
    I went in to Verizon upset because my bill recently went up. Nancy was able to lower my bill even lower than what it was before it went up!! Everyone needs to go see Nancy! She was also able to save us 45 a month on home internet. So happy I went there and Nancy was able to help us.
  • RN
    Raymond Ng
    Oct 8, 2025
    5.0
    It's nice and clean store ... SMELL really good . Justice ⚖️ 😊🥺It's nice and he take time to help ... Thank you VERIZON

Frequently Asked Questions About Verizon

Where is the Verizon store located in Vestavia Hills?

The Verizon store is located at 1460 Montgomery Hwy, Vestavia Hills, AL 35216.

What are the store hours for the Verizon Cellular Sales location at 1460 Montgomery Hwy?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.