Verizon

3.8
493 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Phenix City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
3709 Us Highway 431 N, Phenix City, AL
36867, United States

Hours

Reviews

3.8
360 reviews
5 stars
199
4 stars
44
3 stars
37
2 stars
20
1 star
60

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, many customers reported rude behavior and a lack of assistance.

Wait Times

Customers frequently complained about long wait times and inefficient service, with some stating they waited hours for assistance.

Product Availability

Several reviews mentioned limited stock and a lack of accessories for older phones, leading to disappointment among customers.

Positive Experiences

Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided excellent service.

Store Environment

The store atmosphere received mixed reviews, with some customers noting cleanliness and pleasantness, while others described it as disorganized.
  • MM
    Mike Mcgowan
    Nov 7, 2025
    5.0
    Jerrod was extremely knowledgeable and helpful! Great experience!
  • WW
    WDW
    Oct 31, 2025
    5.0
    When you walk in the employees are right there greeting you to ask you how they can help you
  • EZ
    EXOTIC ZEBRRA
    Sep 24, 2025
    5.0
    One of my favorite stores in the columbus-phenic0x city area. Great and thorough service from each employee. 11/10
  • DH
    Destiny Hutzell
    Sep 20, 2025
    1.0
    Customer service at this location is HORRIBLE! Literally every associate you will speak with has a attitude or doesn’t even want to help you me and my husband had to go to this location Twice since they made a deal on a phone they couldn’t keep we had to come here twice and ask if his new phone is delivered as it was supposed to be delivered the first day we came and the lady was COMPLETELY RUDE! Wouldn’t help and then tried to tell my husband his phone wasn’t in the back but for a manager to finally come help and actually go look for it to be there but these ladies they have in the office all need retrained or need a new job since yall are about to loose a lot of service with them treating customers the way it’s been
  • JB
    Jeramy Bowie
    Aug 8, 2025
    5.0
    Roland was excellent!

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Phenix City?

The Verizon store in Phenix City is open Monday through Saturday from 9:00 AM to 6:00 PM, and on Sunday from 10:00 AM to 6:00 PM.

Which mobile brands does the Verizon Phenix City store offer?

The store offers a range of popular mobile brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.