Verizon

3.8
328 reviews
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Business Details

5235 Rangeline Service Rd S, Mobile, AL
36619, United States
(251) 643-1674
https://www.verizon.com/stores/details/alabama/mobile/tillmans-corner-349677
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About

Cell Phone StoreElectronics Store
Visit our store at Mobile for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
5235 Rangeline Service Rd S, Mobile, AL
36619, United States

Hours

Reviews

3.8
235 reviews
5 stars
121
4 stars
41
3 stars
21
2 stars
12
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service quality, with some staff being helpful and friendly, while others are reported as rude and unhelpful.

Sales Tactics

Customers expressed frustration with perceived aggressive sales tactics and misleading promotions, leading to dissatisfaction with their purchases.

Staff Knowledge

While some employees were praised for their knowledge and helpfulness, others were criticized for lack of assistance and poor problem-solving skills.

Store Environment

The store environment received mixed reviews, with some customers noting cleanliness and helpful staff, while others reported long wait times and overcrowding.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction and loyalty, while others indicated they would consider switching providers due to negative interactions.
  • RC
    Rodney Collier
    5 days ago
    5.0
    Great people best phones and home internet
  • MA
    Moe Alam
    Nov 3, 2025
    1.0
    Rude staff!
  • VR
    Vivian Ryan
    Oct 1, 2025
    1.0
    Rob was extremely rude and impatient over the phone over a misunderstanding. Eventually hung up on me after stating, “JUST BRING THE PHONE IN THEN.” I usually try to avoid calling customer service for help but ironically, Jim had zero issues helping me. Jim was also knowledgeable and informative and had me taken care of in two minutes.
  • MS
    Marie Slater
    Sep 4, 2025
    5.0
    Excellent service
  • KB
    Kimberly Brown
    Aug 25, 2025
    1.0
    Customer service is horrible, very rude staff. Went in to trade in phone for credit on account, instead of $650 it was zero so I wanted my phone back. I was told that I could not have it back because the trade in was completed. The Manager took the phone to a back room for a while, then returned it to me and now the back of the phone is sticking out and will not go back together. It was not like that when I took it in there. Will look into changing to another provider after having Verizon for over 30 years.
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Frequently Asked Questions About Verizon

What products does the Verizon store in Mobile offer?

The Verizon store offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What services are available at this Verizon store?

The store provides mobile plans, wireless internet plans, and voice plans, along with products for business including cell phones, mobile hotspots, tablets, and laptops.