Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Verizon provides personalized customer service. Shop smartphones, tablets, plans, and connected devices at the Inverness location at 104 Inverness Cors. Get technical advice, a free plan analysis, or just pay your bill. We’re here to help!
Location
Hours
Reviews
3.6
265 reviews
5 stars
144
4 stars
29
3 stars
8
2 stars
19
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for rudeness and lack of assistance.
Staff Knowledge
Several customers noted that staff members were knowledgeable and helpful, but there were instances of misinformation and lack of training.
Wait Times
Customers frequently reported long wait times and inadequate staffing, leading to frustration.
Sales Practices
Concerns were raised about unethical sales tactics and miscommunication regarding service plans and charges.
Overall Experience
Overall experiences varied widely, with some customers expressing satisfaction and others vowing to avoid the store in the future.
- VTVicki Tittle3 days ago5.0Justin at the Inverness location is wonderful! He was very very helpful! I appreciate his kindness and professionalism in assisting me! Thank you Justin! I highly recommend seeing him when visiting the Inverness location!
- RKramsay kateDec 27, 20255.0Had a little bit of confusion about my online order & Mercy cleared it up for me!! She was very sweet & thorough.
- DTDeborah ThomasDec 20, 20255.0I want to give a big shout out to verizon Inverness!!! They helped with all my cellular problems...I had a problem that nobody could fix...but Justin at Inverness fixed it right away...he so helpful...he was very understanding...listened to me and right away he knew the problem...they are all so nice and helpful...Thank you Justin...thank you for your help!
- HMHaley MurphyDec 20, 20255.0Had a great experience with Andrew. Very knowledgeable, respectful, and patient. Would highly recommend them!
- TGTeresa GarrettDec 17, 20255.0Erika was awesome! She was quick and efficient plus very down to earth friendly. Anyone who gets Erika should consider themselves lucky.