Five stars for the vet and the vet techs. Unfortunately I am not very happy with the encounter I had with the front desk lady. I had called about dropping off a sample to get tested and was told it was okay and they would expect to see me later in the day. When I got there I was meet with a different lady then who I spoke with earlier in the day. When I got there she stopped me in the middle of what I was saying to her to answer the phone and have a separate conversation. When she was done on the phone she proceeded to give me attitude and argue with me with about taking the sample. After explaining my situation and what I needed done she proceeded to go to the “back” (the door propped open behind me) and loudly complain about me to others in the back. When she came back up to the front to talk to me again I was give more attitude. She ended up taking my sample to get tested and told me exactly what I had already told her previously. I do not appreciate being treated like this and Unfortunately I don’t think I will be returning for anymore treatment at this time.
TC
TS Carroll
Jul 14, 2025
5.0
The reviews don’t do this veterinary hospital justice. I had a sick dog and was able to make an appointment online immediately. Someone text me to gather further information and they welcomed me when I arrived. The staff were awesome, friendly and even took me in early. They also provided a goody bag when I checked out, welcoming my fur family. I’ve never had this much kind service with my pets. The vet was the best and very knowledgeable. I wish you could bottle up all of your professionalism and send it to some of the lower 48 vets. Thank you for taking care of my dog and making our stay here more comfortable.
LS
Lilly Stadtfeld
May 31, 2025
2.0
SEVERELY OVERPRICED!!
While the staff are very friendly and we loved them, my husband and I decided to leave after a year of being severely overcharged for all of their services. Vaccines, exams, physicals, and surgeries we got at VCA were always WAY more expensive than what we’d get quoted in Anchorage everytime (like hundreds of dollars worth of difference). We continued to go for the convenience of not having to drive an hour into town but feel it’s important other people are aware of the drastic up charges at VCA. It’s not right or fair to their clients.
BC
Britt Congdon
Oct 11, 2024
5.0
Excellent care at VCA Big Lake! Our dog Auggie had a sudden mouth abscess and they fit her in quickly. She was in and out of surgery in one day! Reasonable costs and compassionate staff. Dr. Varman and her team were fantastic. Highly recommend!
RO
Richard Orthmann
Apr 11, 2023
5.0
My cat, Mr. Ernie, who had been with me for over 18 years, had to be put asleep. It was very tough losing my friend, but all the crew showed us both, the best care and compassion. Thank you all from the bottom of my heart. If your animal needs help, this is the place to go. Thank you for being so caring, God Bless!
Frequently Asked Questions About VCA Big Lake Animal Hospital
What are the operating hours of VCA Big Lake Animal Hospital?
VCA Big Lake Animal Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and is closed on Sundays.
What types of pets does VCA Big Lake Animal Hospital treat?
The hospital treats a variety of pets including dogs, cats, birds, rabbits, reptiles, pocket pets, and other exotic animals.
What veterinary services are offered at VCA Big Lake Animal Hospital?
Services include acupuncture, dental care, diagnostic imaging, surgery, immunizations, wellness exams, allergy relief, and more specialized treatments like oncology and regenerative therapy.
What payment options are accepted at VCA Big Lake Animal Hospital?
The hospital accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment methods.
Does VCA Big Lake Animal Hospital offer any promotions for new patients?
Yes, new patients can access a free first exam coupon through their website.
How can I contact VCA Big Lake Animal Hospital?
You can reach VCA Big Lake Animal Hospital by calling their local phone number at +1 907-892-9292 or the main phone at +1 907-762-9809.
Is VCA Big Lake Animal Hospital accredited or affiliated with any associations?
Yes, it is affiliated with the American Animal Hospital Association (AAHA).
What nearby pet-related services are close to VCA Big Lake Animal Hospital?
Nearby pet services include Lakeside Pet Retreat LLC. for pet sitting and animal shelter services, and All Dogs Haven, which also offers pet services, shelter, and hotel accommodations.
Where can I grab a meal or snack near VCA Big Lake Animal Hospital?
Curbside49, a nearby American restaurant and food truck, is a convenient place to grab a meal close to VCA Big Lake Animal Hospital.
What other nearby businesses could be helpful when visiting VCA Big Lake Animal Hospital?
For vehicle-related needs, nearby businesses include Brett's Auto Mover offering towing services, and Alaska Diesel Repair providing automotive repair. Additionally, for home improvement, Symbol's Flooring is nearby.