Verizon

Reviews

• UE

  Ugochukwu Ezenwuba

  Nov 13, 2025
  5.0
  Nadine Rose is the best meehn!. She really needs to be promoted! A cool, calm and collected lady. Very welcoming! The way she attended me and my family was great! Our 1st time going to Verizon shop in Fairbanks Alaska because I just PCSD to Fort Wainwright Alaska from Fort Drum and she made it a very memorable day for us. Thank you so much Nadine Rose!
• EB

  E. B.

  Aug 23, 2025
  5.0
  Conveniently located
• RC

  Robert Croskrey

  Aug 17, 2025
  4.0
  Great customer service everytime I've been.
• NJ

  Nicole Johnson

  Jul 29, 2025
  2.0
  You'll have great service for the first week every month. Good luck getting a picture to load after that.
• RM

  Reginald Mapp

  Jul 22, 2025
  1.0
  Hi everyone I’ve had Verizon for over 20 years. I’ve had the same plan for many years. I was recently in a retail store to get a phone. The phone wasn’t available.so I ordered it. It was the iPhone 16 Pro Max Plus. I had to order the phone. My problem is I had 2 plans due to I couldn’t have new phones on my older plan. So I open a a second account. I had 5 other devices on this plan. So when I would purchase other devices I would just put the devices on this line. Well I placed the iPhone on this device. Also ended up getting the watch as well. Well I had some issues so I as I said went into the retail store to get my problems addressed. I had a manager help me with problem. Not due the issue. She called customer support. They assured me that problem so it would be resolved. Waited a week and notified the manager at the retail store I was never notified. I went back into the retail store and did the same process again. Customer support again said they would fix and call me back. That never happened. Called support again. Now by this time I’d been in the retail store 3 times and had done this problem. Each time mind you I’d been on the phone talking to support for hours. The retail manager and I talked this last time and again hours on the phone. After hours again they did some research and said I changed my plan which is not true. They put me on another plan due not to my knowledge. Then blamed me on the reason why the plan was changed. I didn’t change it. I’m not pleased by the not fixing the problem and blaming me for the action with my plan change. My plan was and is something not offered anymore and they kept giving me reasons and excuses. I was offered another plan due to actions of Verizon’s customer support saying I did it and the plan can’t be fixed. The retail manager was just as stunned. Reasonably nothing they offered could give me what I had and said they could offer me something similar. Nothing will be the same. My plan was unlimited across and was a higher than the other plan I opened because I couldn’t add any phone’s to. I’m not happy or pleased with how things were handled. Being saying it was my fault the customer and not fix it I’ll never get another phone again at Verizon. I was told you're stuck with we want you now have basically and gave me the plan that useless and the offer and plan they placed me on is all they could offer me. I’ll also never deal with customer service again with your service. They are no help. They manipulated me played the word game wasted hours and hours on the phone waiting and being told my problem would be fixed. Then threw under me the bus and pointed finger at me saying it your fault and have refused to fix it. With that being said customer service with Verizon is the worst. They don’t help you but give you excuses and manipulate you. Further more Ive been told once again things will be fixed and we'll give you a call and get things straightened out. Lies. Just lies. The customer service is horrible. I've never been treated so I appreciated. Over 20 years and I'm getting such a run around. All I've been told is is get a call and things will be fixed. I have several devices on my plan. Two. iPad's 3 phones. My bill monthly is over 600 a month. And to be railroaded and ignored is sad. To think a company is big as they are would be very supportive of the customers they serve. I guess not in my case. I hope others are not treated as I've been. A loyal customer for 20 plus years to get this type of treatment is not acceptable. They would never as a company let anyone be treated as im being treated. It'll like a volcano 🌋 eruption. Plastered all over the news. I have a simple request and no one is helping. Dodging me like I have COVID. It's just ridiculous. Someone has to make a stand. If it takes this to get help and get the service I had prior to this run around I'm getting. I have nothing but time. I play the game like they are by not helping me.

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