Best Buy Mobile

Reviews

• MR

  mustufa rana

  Dec 31, 2025
  1.0
  I was there yesterday to trade in my phone. Offered the lowest price possible so I showed them the price Best Buy was offering on their website. The employee did not even check my phone and assumed it in the worst condition. So I explained that I got it new and haven’t used since and no longer want it. She said good condition is only considered if it is coming out of the box in front of them. I mean how is that practically possible. Best Buy describe “Good” as lightly used with little to no scratches which my phone qualifies. The lady asked me to go to another store and not waste time there. This is extremely absurd as they go not comply with company’s policies and make their own.
• NN

  Noni Nabors

  Sep 18, 2025
  5.0
  My review is about an experience I had two months ago. It should tell you something about the level of friendliness and service that I'd be willing to write such a belated review! I had ordered a new smart phone for my Dad to pickup here. Kris and Sugann were very welcoming, and told me I'd missed an online chance to get a free smart watch with the new phone. They walked me through the whole process to cancel and re-order to get the bonus. They were lighthearted and made an otherwise very dull process very FUN. My only regret is that I don't live in Calgary to make more purchases with them. Thanks Sugann and Kris!
• MC

  Mishal Cheema

  Sep 1, 2025
  5.0
  Had such a great experience buying my phone here, my backup was taking so long but the team (especially Bryan) were super patient and supported me to the best of their abilities. Great team at this location!!

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