I had my stuff moved by this company in October 2024 in conjunction with my retirement move. I understand that sometimes the military doesn't get the best moving companies to move our household goods. They did leave some items behind, but I didn't make a big deal about it since it was a local move. The issue I have is that even though I had my stuff moved locally, they still managed to damage some of my household goods. Again, not a huge deal as I have moved a bunch during my career and I know to just file the claim for damages. The issue that I have is that they do not want to process my claim. I initiated my claim in November 2024 with Wendy. I provided my documents, photos, and everything that was needed after her initial review on 3 January 2025. Mind you, it took her almost the entire month of December to review my claim. I have called this place weekly, and emailed Wendy, with no response. I am almost on month 3 of trying to close out my claim after providing everything that was asked for. Wendy somehow gets a paycheck for never being at work! Then I ask for her supervisor and go figure, she is her own supervisor. I have asked for the supervisor over her and they have been on "vacation" for over 3 weeks now. It's to the point that I have to rotate the numbers I call from because they don't answer when I call from my cell phone. I would not recommend this company to anyone, especially military movers. I have also filed a complaint with JPPSO and the Transportation Office to have them removed as a company used for military moves. I hope at some point I will get reimbursed for the things their movers damaged.
CJ
Charles Jenkins
Dec 8, 2022
5.0
great delivery and pick up
BW
Benjamin Waterbury
Aug 3, 2022
1.0
They did my HHG move for the army, and I had to submit six damage or missing item claims due to their poor work.
I suggest using another company if possible.
JN
joe notarian
Sep 19, 2019
5.0
Dennis and team did an amazing job last year for me and I am going to use them again, very professional, dependable & great prices
Frequently Asked Questions About Modern Moving & Storage
What types of services does Modern Moving & Storage provide?
Modern Moving & Storage offers moving services and self-storage solutions to help you relocate and store your belongings efficiently.
Where is Modern Moving & Storage located?
Modern Moving & Storage is located at 7098 Coleman Mills Road, Rome, NY 13440, United States.
How can I get a free estimate for moving services?
You can get a free estimate by visiting their website at http://www.modern-movingandstorage.com or contacting them directly.
What is the contact phone number for Modern Moving & Storage?
The main contact phone number is +1 315-336-2030.
Can I contact Modern Moving & Storage via email?
Yes, you can email them at mos90@twcny.rr.com for inquiries or service requests.
What time zone does Modern Moving & Storage operate in?
They operate in the America/Chicago time zone.
Are there any places to eat near Modern Moving & Storage?
Yes, nearby eateries include Taylor's Ice Cream, which serves ice cream and burgers, and Wendy's Corn Bags Plus offering fast food options.
What recreational or fitness facilities are close to Modern Moving & Storage?
You can find Dumper's Speed Shop nearby, which is a gym and sports recreation venue.
Where can I find sporting goods stores near Modern Moving & Storage?
Ice Age Blades INC is a nearby sporting goods store you might want to check out.
How might the nearby places help me during my visit to Modern Moving & Storage?
You can enjoy a meal or quick snack at Taylor's Ice Cream or Wendy's Corn Bags Plus before or after your moving service. Additionally, if you want to stay active, Dumper's Speed Shop is close by for fitness, and Ice Age Blades INC offers sporting goods for enthusiasts.