Joe's Moving Co.

4.8
441 reviews

About

Moving Company
Joe's Moving Co. provides residential and commercial moving, long-distance moving, and labor-only services in the Rochester, NY, area.

Location

Joe's Moving Co.
936 Exchange Street, Rochester, NY
14608, United States

Hours

Reviews

4.8
441 reviews
5 stars
403
4 stars
11
3 stars
6
2 stars
3
1 star
18

What are people saying?

AI-generated from recent customer reviews

Professionalism

Many customers praised the movers for their professionalism, courtesy, and positive attitudes during the moving process.

Efficiency

Numerous reviews highlighted the speed and efficiency of the moving crews, often completing jobs quickly without damaging items.

Customer Service

Several customers noted excellent communication and responsiveness from the company, both during scheduling and throughout the moving process.

Mixed Experiences

While many reviews were positive, there were notable complaints regarding inconsistent service quality, including issues with damaged items and unresponsive management.
  • BB
    brett byrne
    2 days ago
    5.0
    Rob B and Brian were very professional, kind and efficient. They moved a double vanity for me and I couldn’t be happier! Looking forward to the next time I need you folks again! Thanks! Brett
  • KR
    Katie Regan
    6 days ago
    5.0
    The guys at Joe's Moving were so great. Super nice & friendly, I terrible a remembering names, but they were so great. We finishing about 45 mins under the estimate I got, which was even better. Highly, highly recommended, if/when I move again, I'll definitely be using Joe's Moving again.
  • MP
    Michelle Piper
    Jan 5, 2026
    5.0
    Excellent moving company The 3 men who moved two homes from two different locations (towns)to a third location! Were efficient and friendly and respectful They asked us questions about where our furniture needed to be placed. They put some of our furniture in the basement. I had a very meaningful beautiful glass lamp with a cut glass base. The men were exceptionally careful with my lamp They treated as if it was their own. Our mattresses were wrapped up in a bag to save them from the cold and wind. It was very cold when we moved December 29, 2025. They wrapped our dressers, so we didn’t have to take out any clothes from the drawers. I can’t recommend them enough for people to hire them as a moving company Joe’s moving company and his team are exceptional.
  • TT
    The Truth
    Dec 29, 2025
    1.0
    I originally called on December 1st to schedule a move for December 26th, paid the deposit and the movers were scheduled to arrive between 9 to 10am on December 26th. At 10:26, I get a call that one of the movers had called out of work and he was searching for a replacement, after 30 minutes I got a call that he has not found anyone to fill in and there's nothing that can be done until he finds someone. Fortunately I was able to scramble and find replacement movers that helped me out last minute. Really upsetting situation but thank goodness for the other guys that helped me out
  • AL
    Allan L
    Dec 5, 2025
    1.0
    My experience with Joe’s Moving Co. was extremely disappointing from start to finish, and I want to share it so others can make an informed decision. Before scheduling the move, I spoke several times with the company’s representative. He spoke very confidently about their service and customer satisfaction, which gave me enough reassurance to book the move. On moving day, the crew arrived about 45 minutes late, and the quality of the move declined from there. While moving a new stainless steel refrigerator, it was damaged significantly on the side. I was told they didn’t have the proper equipment for it and that their insurance would not cover that type of damage, even though I had been told beforehand that they were fully licensed and insured. The crew took multiple breaks throughout the job, and some of the workers returned from lunch smelling strongly of smoke, which did not feel professional. Several walls in both homes were gouged, and a hardwood kitchen table that has been in my family for years was scratched enough that it now needs to be refinished. At the end of the move, the full time—including all break time—was included on the bill. At that point, I paid it simply because I wanted the job to be over. In the weeks following the move, we discovered that several boxes we had packed ourselves were opened and disturbed. These boxes were clearly labeled “Master Bedroom” and “Fragile.” After unpacking, we realized that some personal items were missing, including sentimental pieces. I reported the missing items to the authorities but because the unpacking occurred weeks later, I was told it might be difficult to determine exactly what happened. Since the move, I have made multiple attempts to contact the company, but none of my calls or emails have been returned. I’m sharing this experience to help others avoid going through the same issues we encountered. Based on my experience, I certainly cannot recommend this company.

Frequently Asked Questions About Joe's Moving Co.

What services does Joe's Moving Co. offer?

Joe's Moving Co. offers residential and commercial moving, long-distance moving, labor-only services, and apartment and small moves in the Rochester, NY area.

Where is Joe's Moving Co. located?

Joe's Moving Co. is located at 936 Exchange Street, Building C, Rochester, NY 14608, USA.