Business Details
About
Transportation ServiceAirport Shuttle ServiceAirportHandicapped Transportation Service
Brooklyn Radio Dispatcher Inc, is devoted to providing friendly, first-class service. We feature the ultimate in comfort, courtesy, reliability, and dependability.
Location
Hours
Reviews
2.7
221 reviews
5 stars
78
4 stars
10
3 stars
9
2 stars
10
1 star
114
What are people saying?
AI-generated from recent customer reviews
Reliability
Numerous customers reported extreme delays, with many waiting over an hour for pickups, leading to missed appointments.
Customer Service
Feedback highlighted consistently rude and unprofessional behavior from dispatchers, with several customers feeling disrespected.
Driver Experience
While some drivers were praised for their friendliness, many reviews noted instances of rude behavior and poor treatment towards passengers, especially the elderly.
Service Quality
Overall service quality has declined, with many customers expressing disappointment compared to previous experiences.
Medical Transportation
The service is particularly criticized for its handling of medical transportation, with many users stating it is unreliable for urgent medical needs.
- MMMarina MoonSep 29, 20251.0The worst trip of my life. A terrible company. I do not recommend it
- FLFlorinda LafordSep 18, 20251.0This cab company is so irresponsible. Have been waiting for a return trip for my elderly disbaled mother, 1.5 hrs and still no car, they dont answer phone, long holds, are inconsiderate to for those with medical needs. Not the first time this has happened, will be reporting to Medicaid Transportation services....wouldnt be suprised if charging fraudulent trips
- FLFlorinda LafordSep 18, 20251.0The worst cab company. Tried to give them a chance, but continues to dissapoint. Return trip never happened, dont answer the phones, im stil waiting
- PMPrincess MagwoodAug 18, 20252.0The pick up ride was 30 min early . And the ride back home was impatient waiting . It’s funny when retrieving service the service provider can always be late but never the person receiving service never . I asked the driver give me two more minutes the dispatcher said that’s a no show . The irony of life ! I mean we are in the doctors office .
- ALAndrea LingstuylJul 21, 20251.0They are not reliable. I have gotten to appointments late several times because they picked up the call and did not gave enough drivers to actually send a car in a timely manner. Beyond disappointing.
Frequently Asked Questions About Brooklyn Radio Dispatcher
How do I set up transportation for my non-emergency medical transportation appointment?
You can set up non-emergency Medicaid transportation in several ways:
From your insurance provider, or healthcare facility. Once you are approved and Brooklyn Radio Dispatcher Inc is assigned as your "Preferred Transportation" provider, we'll pick you up. You can also ask your Transportation Manager to assign Brooklyn Radio Dispatcher as your preferred Transportation Provider. We're available on short notice and know the quickest routes to travel.
Who are the Transportation Managers?
Currently, the Department contracts with two Transportation Managers
Medical Answering Services, LLC
All Counties North of NYC – https://www.medanswering.com/– (800) 850–5340 (24 hours a day, 7 days a week)
LogistiCare Solutions, LLC
New York City – http://www.nycmedicaidride.net/ – (877) 564–5911 (24 hours a day, 7 days a week)
How are Transportation Providers determined for Non-Emergency Medicaid Transportation?
Transportation Managers like Medical Answering Services (MAS) or ModivCare assign trips on the following basis within the appropriate mode of transportation:
1) Enrollee’s freedom of choice.
2) Medical provider’s freedom of choice.
3) rotation.
Only three percent of all trips assigned by MAS are assigned by rotation. If you would like Brooklyn Radio Dispatcher as your transportation provider as an MAS enrolle you have the freedom of choice to request us.
What are the operating hours of Brooklyn Radio Dispatcher?
Brooklyn Radio Dispatcher operates 24 hours a day, 7 days a week.
What services does Brooklyn Radio Dispatcher provide?
They offer Non-Emergency Medical Transportation (NEMT) and private pay options for local, long-distance, or airport transportation.
How can I set up transportation for non-emergency medical appointments with Brooklyn Radio Dispatcher?
You can arrange Non-Emergency Medicaid transportation through your insurance provider or healthcare facility. Once Brooklyn Radio Dispatcher is assigned as your preferred provider, they will pick you up. You can also request your Transportation Manager to assign them as your transportation provider.
Who manages transportation assignments for Non-Emergency Medicaid Transportation?
Transportation Managers like Medical Answering Services (MAS) and LogistiCare Solutions assign trips based on enrollee or medical provider choice and rotation. MAS and LogistiCare operate 24/7 for their respective service regions.
What payment options does Brooklyn Radio Dispatcher accept?
They accept American Express, Discover, MasterCard, and Visa credit cards.
What languages are spoken by Brooklyn Radio Dispatcher staff?
Brooklyn Radio Dispatcher staff speak English and Spanish.
What is the contact information for Brooklyn Radio Dispatcher?
You can reach them at their main phone +1 718-384-2525, alternate phone +1 718-384-8000, or email office@brooklyncab.com.
Where is Brooklyn Radio Dispatcher located?
Their address is 9511 Jamaica Avenue, Brooklyn Radio Dispatcher, Queens County, NY 11421, USA.
What nearby places can I visit before or after my transportation service with Brooklyn Radio Dispatcher?
Nearby you can visit dining options like Mei Xin Yuan Dumpling House, Joe's Pizza, and La Plazita deli, or relax at beauty salons like Razor Champs Barbershop and J&D Salon Unisex.
Are there nearby facilities to handle mailing or shipping needs when using Brooklyn Radio Dispatcher's services?
Yes, the UPS Access Point location is nearby and can assist with courier and shipping services.
How can nearby mobile phone stores be useful when traveling with Brooklyn Radio Dispatcher?
Nearby mobile stores like TracFone Wireless, Cricket Wireless, Total Wireless, and T-Mobile allow you to purchase or fix mobile devices to stay connected during your travels.