Many customers praised the professionalism and friendliness of the moving crew, highlighting their punctuality and courteous behavior.
Efficiency
Numerous reviews noted that the movers worked quickly and efficiently, often completing jobs ahead of schedule and under budget.
Care for Belongings
Customers frequently mentioned that their belongings were handled with care, resulting in minimal to no damage during the moving process.
Communication
While many appreciated the clear communication regarding estimates and expectations, some customers reported issues with responsiveness and professionalism from the owner.
Mixed Experiences
There were a few negative reviews regarding unprofessional behavior, missed appointments, and damage to items, indicating that experiences can vary.
EW
Eileen Walsh
Oct 31, 2025
5.0
Troy's guys were great. They finished under budget and more quickly than anticipated. Highly recommend!
RH
Richard Hollett
Oct 30, 2025
5.0
Troy’s Moving & Storage made what could have been a stressful experience feel effortless. From the moment they arrived, the team was friendly, professional, and completely focused on making my move smooth and easy. They were timely, efficient, and dedicated to getting everything done right without wasting a minute. What really stood out was how they offered helpful tips and recommendations along the way, which made the entire process even more organized and stress-free. I felt supported from start to finish, and I couldn’t be happier with how everything turned out. Highly recommend them to anyone looking for a moving company that truly cares!
BP
Brian Pena
Oct 22, 2025
5.0
Contracted with Troy's movers after having previously used them for a local move a few years ago. Still impressed with Troy and his team. Troy took the time to meet up front to understand exactly what needed to be done. He scheduled a team of three movers who worked efficiently throughout. On the scheduled day, they arrived on time and handled all items they moved with great care. In the end, the final invoice came in under the original estimate, which was a nice surprise. Would highly recommend Troy's to anyone looking for a highly responsive and responsible moving team.
MC
Maria Capomaccio
Oct 10, 2025
3.0
Been getting inundated with their advertisements. Literally receiving 3 a week. Cant call anyone there because no one is answering the phone right now. When i called last week to inquire about a long distance move he told me he didn’t do that and recommended 3 E. I asked for a second to write it down i case i heard it wrong, and he goes its easy 3 E in a condescending tone.
Please stop sending these. I have enough of these now to wallpaper half a wall in my house. Please stop.
TA
Timothy Allen
Aug 25, 2025
5.0
Movers were on time and did a great job. Final cost was less than the estimate. I would definitely use them again.
Frequently Asked Questions About Troy's Moving & Storage
What services does Troy's Moving & Storage offer?
Troy's Moving & Storage provides residential and commercial moving, piano moving, museum and library relocations, packing supplies, and storage services.
What are the operating hours of Troy's Moving & Storage?
Troy's Moving & Storage is open every day from 8:00 AM to 5:00 PM, with 24/7 emergency and after-hours appointments available.
Where is Troy's Moving & Storage located?
Troy's Moving & Storage is located at 50 Newhall St, Lowell, MA 01852, USA.
Does Troy's Moving & Storage require appointments for their services?
Yes, appointments are required to utilize Troy's Moving & Storage services.
What payment methods are accepted by Troy's Moving & Storage?
They accept Mastercard and Visa credit cards.
Is Troy's Moving & Storage affiliated with any professional organizations?
Yes, they have been BBB Accredited since 2006.
What nearby gyms are close to Troy's Moving & Storage?
Nearby gyms include Triumph Barbell and Capoeira Rosa Rubra, where customers could work out before or after scheduling their move.
Are there any nearby restaurants where customers can dine near Troy's Moving & Storage?
Yes, Lindsey's Restaurant Friendly And Family Restaurant and Cavaleiro's Steakhouse are close by, offering convenient dining options for customers in the area.
Which nearby landmark or park can customers visit close to Troy's Moving & Storage?
Oliveria Park and Rotary Park Community Garden are nearby attractions where customers might enjoy some relaxation before or after their move.
In which cities does Troy's Moving & Storage provide services?
They serve several cities including Dracut, Tewksbury, Billerica, Westford, Methuen, Andover, Lawrence, Wilmington, Bedford, North Andover, Burlington, Pelham NH, Hudson NH, Windham NH, Salem NH, and Chelmsford.