Paul never picked us up from airport and was extremely rude to my mother in law over texts and over the phone! Extremely disrespectful
JJ
Jessica Jackson
Jul 1, 2025
5.0
Paul was very responsive and my drivers were on time and accommodating. It was so nice not having to worry about my transportation after a long travel day!
AM
Ashley Malone
Aug 22, 2024
5.0
Great company! Easy to arrange and the driver was on time, respectful and polite! The trip was seamless and arrived earlier than anticipated!! Would highly recommend and would use again!!
KG
Kathryn Guelcher
Jun 24, 2022
1.0
Negligent, overpriced, & beyond rude with zero regard for loyalty-- shockingly so. My mom has been using Southtown/ Paul's transportation for many years. She has been loyal & always tips generously. She is almost 80 & due to chronic back pain, she has limited mobility & uses wheelchair services at airports due to the distances traveled. Paul knows this.
This trip, for starters, Paul was tripped up by military time in the flight confirmation. He did not believe my mom had the conversion right (she did) until she texted him a literal chart. What? You run a driving service to an airport. How do you not have military time sorted by now?
Anyhow, we were due to be picked up at O'Hare. It was 90°. Paul's driver texted my mom to meet him at "2g"-- a gate that does not exist.
My mom called Paul & matters were still not cleared & we waited & waited... In 90° heat w/ my mom, his loyal customer, in a wheelchair. After some time, I called only to have Paul ask me where we were then start literally yelling at me. I told him that I did not love his tone-- especially since we were inconvenienced by an error entirely created on their part.
Paul's yelling turned to incensed rage at my rejection of his tone. He then told me to get another ride & that he was sending the driver home (assuming he ever even sent one to begin with). Then he refused to pick up the phone in subsequent return calls. We got a taxi immediately, & it turns out, it was cheaper than Paul's service
Frequently Asked Questions About Southtown Limousine
Is tip included in the price?
Our pricing does not include gratuity or tips. These are separate from the quoted fare.
What time do you suggest being picked up before our flight?
For optimal timing, we recommend scheduling your pickup to allow for two hours at the airport before your flight, plus an additional hour for travel time.
What vehicles do you offer?
Our fleet includes a variety of vehicles to suit your needs, including SUVs, sedans, and stretch limousines.
Is gratuity included in Southtown Limousine's pricing?
No, gratuity or tips are not included in the quoted fare and are separate.
What time should I schedule my pickup before a flight?
We recommend scheduling your pickup to allow for two hours at the airport before your flight plus an additional hour for travel time.
What types of vehicles are available in Southtown Limousine's fleet?
Our fleet includes SUVs, sedans, and stretch limousines to suit your needs.
What are Southtown Limousine's hours of operation?
We are available 24/7, every day of the week, to serve your transportation needs.
What types of transportation services does Southtown Limousine provide?
We provide corporate, airport, wedding, night-out, special events, student, private tours, sporting event, and concert transportation.
Where is Southtown Limousine located?
We are located at 24508 South Arabian Avenue, Manhattan, IL 60442, USA.
What payment methods does Southtown Limousine accept?
We accept American Express, Cash, Discover, Invoice, MasterCard, and Visa.
Which nearby places can customers visit before or after using Southtown Limousine?
Customers can visit attractions like Round Barn Farm Park, The Johnson's Resort, and Paradise Club for leisure or dining.
Are there any nearby facilities that can complement your transportation services?
Yes, nearby facilities such as Fitness Premier Manhattan gym, Manhattan Family Dentistry, and Freedom Family Chiropractic can be convenient stops for health and wellness.
How can nearby transit stops or landmarks help customers find Southtown Limousine?
Landmarks like The Johnson's Resort, Southside Tobacco & Vape, and U-Haul Neighborhood Dealer provide recognizable points to assist customers in locating Southtown Limousine easily.