Business Details
About
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WA-786485
Each day, we are committed to providing remarkable service for the hundreds of products and services we offer. We want to be the agency you turn to when you buy a new car or home, or rent your first apartment. We are always here to help you with all your insurance and financial services needs today, and to help you achieve your goals in the future. We’re passionate about our beautiful state of Washington and want to help Thurston County feel like home to you.
Location
Kevin Hayward - State Farm Insurance Agent
4440 Pacific Avenue SE, Lacey, WA
98503, United States
Hours
Reviews
4.9
482 reviews
5 stars
466
4 stars6
3 stars0
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, particularly highlighting individuals like Andrea, Patrick, and Arnie for their exceptional service.
Communication
Many reviews noted the team's excellent communication skills, with quick responses and clear explanations of policies and coverage options.
Competitive Rates
Several customers mentioned that they found better rates and coverage options compared to their previous insurance providers, indicating a strong value proposition.
Long-term Relationships
Numerous reviews reflected long-term customer loyalty, with many clients expressing satisfaction after being with the agency for several years.
Professionalism
The agency was frequently described as professional and organized, with staff demonstrating a commitment to customer needs and thoroughness in handling inquiries.
- MRMaria RamezNov 17, 20255.0Kevin and his team are awesome! I have been with them for 10+ years and it has been a great experience.
- MAMelissa AdamsNov 13, 20255.0I have had State Farm for my car and home insurance for over 10 years. Kevin and his staff are wonderful. Thanks .
- SHStephanie HolzmanOct 23, 20255.0Andrea is a lovely person to chat with concerning our insurance needs. Nice that she checked with me to make sure our account was still accurate and relevant to us.
- MSMatthew SponsellerOct 15, 20255.0Thoughtful and useful review of our policies with Kevin Hayward’s State Farm Agency was provided by team member Andrea today. It was un-requested, but a reassuring extra provided by Kevin to confirm that what their records indicate agrees with what we think we have policies on (we do have several vehicles, homes, and other policies). It is handy, and would have served to remind us should we no longer need any of the policies, or as it did; offer the opportunity to make any needed changes. Thank you Andrea for making it quick and easy!
- PKPat KelleyOct 6, 20255.0We've been with them for over 10 years. Their staff is always eager to help. Even if my Agent is busy the staff researchers my question and finds the answer. They are ALL SO up-to-date on current insurance laws and so knowledgeable. They kind of feel like family after all these years. We would highly recommend them to anyone. Sincerely, Mrs. Patricia Kelley
Frequently Asked Questions About Kevin Hayward - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kevin Hayward - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Kevin Hayward - State Farm Insurance Agent?
They accept cash and major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent whose phone number and email are available on the details page of your bill.
What services are available through the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the app.
What does Emergency Roadside Service cover through this agency?
It typically covers towing, delivery of fuel or tires, one hour of locksmith service, and one hour of mechanical labor for some services.
What are the business hours for Kevin Hayward - State Farm Insurance Agent?
The agency is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays.
Is Kevin Hayward - State Farm Insurance Agent accessible to Spanish speaking customers?
Yes, the agency offers services in English and Spanish.
What nearby car rental agencies can customers use when visiting Kevin Hayward - State Farm Insurance Agent?
Nearby car rental options include Avis Rent A Car, Avis Car Rental, and Budget Car Rental, conveniently located close by for customer use.
Are there local auto services near Kevin Hayward - State Farm Insurance Agent for vehicle maintenance?
Yes, Courtesy Auto Service and Tire and Auto Tint Northwest offer automotive repair and tire services nearby.
What entertainment or wellness centers are nearby that customers might want to visit along with Kevin Hayward - State Farm Insurance Agent?
Firefly Yoga offers yoga classes and fitness services close by to relax before or after your visit.