Brand Certified
Kevin Hayward - State Farm Insurance Agent
4.9(542 reviews)
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
Business Details
4440 Pacific Avenue SE, Lacey, WA
98503, United States
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
(360) 459-2277
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
https://www.laceywainsurance.com
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
About
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
WA-786485
Each day, we are committed to providing remarkable service for the hundreds of products and services we offer. We want to be the agency you turn to when you buy a new car or home, or rent your first apartment. We are always here to help you with all your insurance and financial services needs today, and to help you achieve your goals in the future. We’re passionate about our beautiful state of Washington and want to help Thurston County feel like home to you.
Location
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
Kevin Hayward - State Farm Insurance Agent
4440 Pacific Avenue SE, Lacey, WA
98503, United States
Hours
Certified by Kevin Hayward - State Farm Insurance Agent • Mar 08, 2026
Reviews
4.9
542 reviews
5 stars
526
4 stars6
3 stars0
2 stars1
1 star
9
- BWBruce Walton5 days ago5.0Our experience purchasing home and auto insurance from Kevin Hayward’s State Farm Agency has been top notch. Kevin is approachable, knowledgeable, and responsive. He has an outstanding customer support staff. My recent conversation with Gisselle was informative. I appreciated her friendly, professional manner. It is great knowing that if we have a question or need that our local office is immediately available to help.
- MEM EldenburgMar 4, 20265.0I am able to call Hayward agency for help. I chose them over 6 yrars ago based on customer service & through Covid, my failing vision , aging, etc, i have been able to get help over the phone. Brooke has been very helpful in making the changes i need & giving me information.
- JTJohn ThompsonFeb 22, 20265.0Andrea, from State Farm contacted me on 2/20/2026 to update my contact information and to validate/verify the vehicles that are insured. She explained what she wanted to do and was respectful of my time. She was very helpful and polite.
- DDDiego DiazFeb 16, 20265.0I had an outstanding experience with State Farm thanks to Giselle. She went above and beyond helping me with both my auto and home insurance, making sure I understood all my options and ultimately guiding me toward what truly works best for my needs — not just what looked good on paper. She was patient, knowledgeable, and genuinely cared about getting me the right coverage. Also, shoutout to Kevin Hayward for hiring such a great team member. It’s clear that quality service is a priority here. Highly recommend working with them if you want honest advice and excellent customer service!
- NDNancy DonohueFeb 7, 20265.0I had called a few insurance companies prior to calling on the state farm. I was in a situation that I needed insurance that day that hour. My responses from other insurance companies were let's say not professional or compassionate. What I realized state farm is who I was with 5 years , I called state farm on up right away. IArnie had taken the call right away.Listen to what I had to say without interrupting, asked me if I was okay. Within minutes , we were discussing which insurance would be best for me at this time. No exaggeration, within 15 minutes.I had insurance emailed it over to me , including my temporary insurance card. Arnie had mentioned that after I get settled that I should come back and get a bundle of insurance and indeed , I will. I know this sounds corny, and it's just insurance.But he knew that I needed help , and he got it , and it was just people helping people. Don't waste your time calling other places.Honestly , go to state farm and hopefully , if you're in the area , go to arnie in lacey
Frequently Asked Questions About Kevin Hayward - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kevin Hayward - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Kevin Hayward - State Farm Insurance Agent?
They accept cash and major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent whose phone number and email are available on the details page of your bill.
What services are available through the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the app.
What does Emergency Roadside Service cover through this agency?
It typically covers towing, delivery of fuel or tires, one hour of locksmith service, and one hour of mechanical labor for some services.
What are the business hours for Kevin Hayward - State Farm Insurance Agent?
The agency is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays.
Is Kevin Hayward - State Farm Insurance Agent accessible to Spanish speaking customers?
Yes, the agency offers services in English and Spanish.
What nearby car rental agencies can customers use when visiting Kevin Hayward - State Farm Insurance Agent?
Nearby car rental options include Avis Rent A Car, Avis Car Rental, and Budget Car Rental, conveniently located close by for customer use.
Are there local auto services near Kevin Hayward - State Farm Insurance Agent for vehicle maintenance?
Yes, Courtesy Auto Service and Tire and Auto Tint Northwest offer automotive repair and tire services nearby.
What entertainment or wellness centers are nearby that customers might want to visit along with Kevin Hayward - State Farm Insurance Agent?
Firefly Yoga offers yoga classes and fitness services close by to relax before or after your visit.
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