Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
WA-786485
Each day, we are committed to providing remarkable service for the hundreds of products and services we offer. We want to be the agency you turn to when you buy a new car or home, or rent your first apartment. We are always here to help you with all your insurance and financial services needs today, and to help you achieve your goals in the future. We’re passionate about our beautiful state of Washington and want to help Thurston County feel like home to you.
Location
Kevin Hayward - State Farm Insurance Agent
4440 Pacific Avenue SE, Lacey, WA
98503, United States
Hours
Reviews
4.9
491 reviews
5 stars
474
4 stars7
3 stars0
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their willingness to assist and provide personalized service.
Communication
Many reviews noted excellent communication, with quick responses and clear explanations of policies and coverage options.
Value for Money
Several customers reported satisfaction with competitive rates and significant savings compared to previous insurance providers.
Professionalism
The team was frequently described as professional and attentive, ensuring that clients felt valued and well-informed throughout their insurance processes.
- ADArishma Deo3 days ago5.0Always helpful
- HMHeidi MichelleDec 19, 20255.0Love these guys! Andrea did a fabulous day with a follow up the other day and they always take great care of me. Highly recommend.
- MBMike BarrettDec 10, 20255.0Thank you to State Farm Insurance, in particular my agent, Vanessa for assisting me with establishing my auto insurance policy. I just purchased a classic automobile which can usually be a stressful endeavor, however, Vanessa made the process so easy to understand. She factored in aspects that I would not have considered, to which, I feel more reassured with taking ownership of this vehicle. If you have any doubt about where to go for your auto insurance policy, I can tell you from comparisons with other agencies, that the price difference with State Farm, is saving me a substantial amount of money. My agent, Vanessa is very professional and I am grateful for her knowledge and information in securing my new policy. Now I can drive knowing I have nothing to worry about, as they are there to assist me in any way they can. Now off I go, for a beautiful drive to the beach , the forests and beyond!
- KGKristin GriffithNov 26, 20255.0The office is always available and willing to help me when needed. State Farm has been the best insurance carrier I’ve worked with over the years.
- MLMike LehmannNov 25, 20255.0I have been with Kevin's office for several years now. They have always checked in to make sure my needs are met. This last year we had to use our auto insurance. Patrice helped with the paperwork for the claim and made the process so simple. We had to add on a vehicle and worked with Kaity. She was patient with me and walked me through the options and made sure i understood how my policy worked. Can not say enough good about the great people in this office! Truly are my good neighbors.
Frequently Asked Questions About Kevin Hayward - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Kevin Hayward - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Kevin Hayward - State Farm Insurance Agent?
They accept cash and major credit cards such as Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account with your User ID and password.
Who should I contact if I have questions about billing or payments?
Please contact your agent whose phone number and email are available on the details page of your bill.
What services are available through the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the app.
What does Emergency Roadside Service cover through this agency?
It typically covers towing, delivery of fuel or tires, one hour of locksmith service, and one hour of mechanical labor for some services.
What are the business hours for Kevin Hayward - State Farm Insurance Agent?
The agency is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and certain holidays.
Is Kevin Hayward - State Farm Insurance Agent accessible to Spanish speaking customers?
Yes, the agency offers services in English and Spanish.
What nearby car rental agencies can customers use when visiting Kevin Hayward - State Farm Insurance Agent?
Nearby car rental options include Avis Rent A Car, Avis Car Rental, and Budget Car Rental, conveniently located close by for customer use.
Are there local auto services near Kevin Hayward - State Farm Insurance Agent for vehicle maintenance?
Yes, Courtesy Auto Service and Tire and Auto Tint Northwest offer automotive repair and tire services nearby.
What entertainment or wellness centers are nearby that customers might want to visit along with Kevin Hayward - State Farm Insurance Agent?
Firefly Yoga offers yoga classes and fitness services close by to relax before or after your visit.