VA-112110 We focus on Auto Insurance, Home Insurance and Life Insurance throughout the Midlothian, VA area including Richmond, Moseley and Chesterfield, VA. In a world that is ever-changing and busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good and bad times. It is this belief that stands behind everything we do.
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Certified by Cindy Shumaker - State Farm Insurance Agent • Mar 01, 2026
Certified by Cindy Shumaker - State Farm Insurance Agent • Mar 01, 2026
Reviews
4.8
172 reviews
5 stars
160
4 stars2
3 stars0
2 stars2
1 star
8
JM
Jenni McLean
4 days ago
5.0
Hannah was awesome to work with. She kept everything super clear, responded quickly, and made adding our new car to the policy a snap. Really appreciated how on top of it she was and especially her communication all around.
BB
Brian
Feb 25, 2026
5.0
Tamara Taylor is an exceptional resource and provides service beyond expectations. She’s informative and flexible. She helped me explore all options and lock in a great rate in a timely fashion. Very pleased with Tamara and glad to be insured by StateFarm. I look forward to working with her and this team again.
NH
Neil Howard
Feb 20, 2026
5.0
My wife and I have been associated with Cindy Shumaker’s State Farm agency since moving back to Richmond 2 1/2 years ago. We have been in conversation with Hannah Pritchard. She has been very helpful in guiding us through the in and outs.
We highly recommend Hannah and in extension , the Cindy Shumaker Agency.
Thank you so much, Hannah .
We have auto, home and umbrella insurance. And we are happy to with the service as well as the price .
AS
April Shufflebarger
Feb 17, 2026
5.0
Since the estimate & beginning a policy at Cindy Shumaker State Farm office I have ALWAYS felt stress free about my auto policy. Hannah is always who I communicate with about it all & has always answered or completed in a timely manner with accuracy! Questions?..Theyre answered! Changes needed?..Theyre done!
I even receive text reminders, insurance app, & customer service when needed! Hannah @ Cindy Shumakers State Farm office has made the insurance route a smooth cruise! Thanks a bunch! This is the place YOU need to have you & your belongings covered! 10/10🏆
DS
Donna Sitnik
Feb 10, 2026
5.0
Excellent agency, mostly because of highly experienced staff members like Margaret Newcomb, who knows how to help with any product or situation! We were with USAA for decades, but got tired of their rising premiums and declining service (endless phone prompts, anyone?). The last straw was trying to get insurance on our sailboat. Every time we provided the documentation USAA asked for, they added more weird requests. It felt like they couldn't - or didn't want to - deal with anything but cookie cutter type customers. Enter Cindy Shumaker's State Farm Agency. We called and immediately got to speak with Margaret - a real, live person with decades of experience who knew just what to do! We moved our home, car and boat insurance to State Farm and have been really pleased. I can call or stop by and they are always helpful. No regrets!
Frequently Asked Questions About Cindy Shumaker - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Cindy Shumaker - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted at Cindy Shumaker - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to login with your User ID and password to view billing and payment details.
Who should I contact if I have questions about billing or payments?
Contact your agent; their phone number and email are on the details page of your bill.
What services are provided by the State Farm mobile app?
The app helps manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service include?
Coverage typically includes towing, delivery of gas or oil, battery or tire service, one hour of locksmith service, and one hour of mechanical labor for select services.
What are the office hours for Cindy Shumaker - State Farm Insurance Agent?
Open Monday to Friday from 9:00 AM to 5:00 PM; closed on weekends and certain holidays.
Can customers set up paperless billing with Cindy Shumaker - State Farm Insurance Agent?
Yes, you can easily set this up by logging into your account and updating your email preferences.
Are there nearby medical services close to Cindy Shumaker - State Farm Insurance Agent?
Yes, Chesterfield Urology, Pivot Physical Therapy, and Swift Creek Dental Center are nearby and may be convenient for your healthcare needs before or after visiting.
What dining options are available near Cindy Shumaker - State Farm Insurance Agent?
Nearby restaurants include Bonefish Grill for seafood, Texas Roadhouse for steak, and Mission Bbq for barbecue meals, ideal for grabbing a bite before or after your visit.
Are there financial services near Cindy Shumaker - State Farm Insurance Agent to assist with financial planning?
Yes, Edward Jones Financial Advisors and Atlantic Union Bank are nearby and can assist with financial planning and banking.
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