Cindy Shumaker - State Farm Insurance Agent

Reviews

• BB

  Blake Bishop

  5 days ago
  5.0
  I had a negative experience concerning a prior state farm agent. I changed state farm agents and Mrs. Shumaker made me feel assured that I was in the right hands. Thanks Mrs. Shumaker.
• CC

  Cee

  6 days ago
  5.0
  I recently worked with Hannah from Cindy Shumaker’s office, who went out of her way to help my sister reactivate her lapsed vehicle insurance. My sister was overwhelmed and had lost track of the renewal date, but Hannah's patience and understanding from the start put her at ease. Hannah explained each step clearly, making my sister feel supported and not rushed. Her professionalism was evident—organized, attentive, and dedicated to smooth service. Thanks to Hannah, my sister reactivated her insurance easily. Her commitment to client support is rare. I highly recommend her for insurance help—she is truly exceptional.
• KP

  Kevin Poulsen

  Nov 13, 2025
  5.0
  I have had State Farm Agent Cindy Shumaker as my State Farm agent for 20 years. Most of my experience has been with Margaret Newcomb. She has always provided excellent support and service. This is apparently true for others too because at times, there can be a wait to speak with her. She is a credit to Cindy Shumaker Agency and State Farm Insurance,
• CC

  Chantal Carnes

  Nov 10, 2025
  5.0
  Margaret Newcomb puts first class service at the very top. I have been insured through Cindy Shumaker’s State Farm office for several years now, and I could not be happier with the service I’ve received. Before letting them quote me, I honestly thought I would not be able to afford it. Not only was I pleasantly surprised by the rate, but I also discovered that I could finally combine my home and auto policies. For years it had always been cheaper to split them, no matter how many quotes I got. While I intend to focus this review on their outstanding customer service and how it makes them worth more intrinsically, before someone reads it (like a former me who would have said, yeah, I bet they are expensive), I'm not kidding when I say they gave and continue to give me excellent rates for my policies. I wouldn't have even given them a chance if they had come in high, and I wouldn't have stayed if they did the routine: cheap year 1 (or 1st 6 months) and then make it rain with price hikes. While everyone wants affordable coverage, what truly stands out about this agency is not the pricing but the people. I work directly with Margaret Newcomb, and she is outstanding in every way that matters. She remembers that I used to work night shifts and now have a demanding schedule as a healthcare professional back in school. She understands that it is not always easy for me to answer during regular business hours, and she always finds a way to make things work. That kind of understanding and flexibility is rare. Margaret looks out for her customers with genuine care. She represents State Farm faithfully, but she also advocates for us as clients. It is such a relief to call and reach a real human being instead of navigating endless menus that never seem to solve the issue. I can email during weeks where making a phone call would require an act of congress, and she takes care of me that way when I need her to as well. She is patient, kind, knowledgeable, and remarkably thorough. I will even say something that may be unpopular in today’s economy. If you ever find yourself paying a few dollars more each month but you are saving hours of frustration and gaining real peace of mind, that is money well spent. Margaret makes sure we are on the right plan, that our coverage truly matches our needs, and that our home is properly protected. My previous homeowner's policy elsewhere didn’t actually cover what I thought it did, and she took the time to explain the difference. I researched it myself and found out she was absolutely right (At first, I thought I was just getting a sales pitch, because I’m so used to being “handled.). I am not related to anyone at this agency and have no reason to write this review except for two simple ones: excellent service deserves recognition, and people who appreciate good service should know where to find it. State Farm through this office is far more affordable than many expect, and the level of care they provide is something you just cannot put a price on (even while they are actually quite competitive). For years I used to switch insurance companies almost every renewal because prices would spike without reason even though I had no claims or tickets. Either they thought I wasn't paying attention and could slide in a 30% or more rate hike, or I was being punished for loyalty. I have now been with this office for about five years, and I am so grateful I stayed. Thank you, Margaret, for your professionalism, your kindness, and your constant dedication. You make a world of difference.
• TR

  Travis Rogers

  Nov 10, 2025
  5.0
  I switched insurances and Stephanie Alvarado was very helpful in explaining all the details of the policy and going over options for coverage!!

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