Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
VA-112110 We focus on Auto Insurance, Home Insurance and Life Insurance throughout the Midlothian, VA area including Richmond, Moseley and Chesterfield, VA. In a world that is ever-changing and busy, it is our aim to ease the stress that can come with Insurance by putting a premium on personalized service. We believe people prefer to have someone they know to help guide them through both good and bad times. It is this belief that stands behind everything we do.
Location
Cindy Shumaker - State Farm Insurance Agent
6061 Harbour Park Drive, Midlothian, VA
23112, United States
Hours
Reviews
4.7
146 reviews
5 stars
134
4 stars2
3 stars0
2 stars2
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Margaret, Hannah, and Stephanie, received high praise for their professionalism, helpfulness, and dedication to customer needs.
Communication
While many customers appreciated the responsiveness of the staff, there were complaints about difficulties in reaching the office and slow email responses.
Expertise
Customers frequently noted the agents' knowledge and ability to explain insurance options clearly, leading to informed decisions.
Long-term Relationships
Many reviews highlighted long-term relationships with the agency, emphasizing trust and satisfaction over many years.
Mixed Experiences
While many customers had positive experiences, some reported issues with service consistency and communication challenges.
- MBMcMullen Bridgewater4 days ago5.0Dealt with Ms. Margaret, she was fantastic and patient. Explained policies and options. Definitely very pleased to have switched to StateFarm!!!
- NNNetty5 days ago5.0I want to say a special thank you to Hannah and Mrs Tracy they are always available and on point and take extra time with my insurance needs. Thank you so much😊A.B.
- JBJonathan Bloom6 days ago5.0Stephanie was very helpful and went the extra mile to ensure that no safe driving discounts were lost.
- MLMarvin LynchJan 2, 20265.0Good service from Hannah thank you 💯
- CCChrisDec 16, 20255.0Zach was very helpful and professional!
Frequently Asked Questions About Cindy Shumaker - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Cindy Shumaker - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
What payment methods are accepted at Cindy Shumaker - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to login with your User ID and password to view billing and payment details.
Who should I contact if I have questions about billing or payments?
Contact your agent; their phone number and email are on the details page of your bill.
What services are provided by the State Farm mobile app?
The app helps manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service include?
Coverage typically includes towing, delivery of gas or oil, battery or tire service, one hour of locksmith service, and one hour of mechanical labor for select services.
What are the office hours for Cindy Shumaker - State Farm Insurance Agent?
Open Monday to Friday from 9:00 AM to 5:00 PM; closed on weekends and certain holidays.
Can customers set up paperless billing with Cindy Shumaker - State Farm Insurance Agent?
Yes, you can easily set this up by logging into your account and updating your email preferences.
Are there nearby medical services close to Cindy Shumaker - State Farm Insurance Agent?
Yes, Chesterfield Urology, Pivot Physical Therapy, and Swift Creek Dental Center are nearby and may be convenient for your healthcare needs before or after visiting.
What dining options are available near Cindy Shumaker - State Farm Insurance Agent?
Nearby restaurants include Bonefish Grill for seafood, Texas Roadhouse for steak, and Mission Bbq for barbecue meals, ideal for grabbing a bite before or after your visit.
Are there financial services near Cindy Shumaker - State Farm Insurance Agent to assist with financial planning?
Yes, Edward Jones Financial Advisors and Atlantic Union Bank are nearby and can assist with financial planning and banking.