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VA-145921 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Onsite servicesAvailable
Location
Mark Crump - State Farm Insurance Agent
910 W. Mercury Blvd., Hampton, VA
23666, United States
Hours
Reviews
4.9
164 reviews
5 stars
159
4 stars2
3 stars0
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Jomar and Janel, received high praise for their friendly, knowledgeable, and professional service, making customers feel valued and understood.
Expertise
Customers highlighted the agents' thoroughness and ability to explain insurance options clearly, helping them make informed decisions.
Cost Savings
Many reviews noted significant savings on insurance premiums, with agents actively working to find the best rates for clients.
Office Environment
The office atmosphere was described as welcoming and warm, contributing to a positive customer experience.
Follow-Up
Several customers appreciated the proactive follow-up from agents, ensuring all questions were answered and needs met.
- MHMichal Harris4 days ago5.0The fabulous Lindsay Collette is one of my favorite State Farm agents! She’s incredibly professional, knowledgeable, personable, and always reliable. Whether you have questions, need policy changes, or want help with payment arrangements, if it can be done, Ms. Lindsay is the person to call. And if you ever need to leave a message, no worries. Ms. Lindsay will always call you back, providing clear, detailed information about what can or can’t be done and explaining the reason why. She’s patient, well-informed, friendly, and truly a joy to work with. If you want someone who is dedicated and goes above and beyond, then Ms. Lindsay Collette is the State Farm agent for you. Give her a call 😃
- KLKarma Restaurant & Lounge5 days ago5.0Had a great experience with Carrie! Mark Crump’s office has always been professional and helpful!
- JBjosh brown6 days ago5.0Carrie at State Farm is beyond awesome!
- LMLilly “Inky” Martin6 days ago5.0Lindsay has been so helpful in getting my new renter's insurance policy! She helped me get everything set up very quickly.
- SMScott MenzelNov 14, 20255.0Lindsay Collette, the customer rep, was awesome. Took care of things very quickly and professionally.
Frequently Asked Questions About Mark Crump - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. Mark Crump - State Farm Insurance Agent offers free quotes.
What payment methods can I use at Mark Crump - State Farm Insurance Agent?
You can pay with cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Mark Crump - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance account online with Mark Crump?
Yes, you can access your online billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
Does Mark Crump - State Farm Insurance Agent offer mobile app services?
Yes, the State Farm mobile app lets you manage insurance and banking accounts, get roadside assistance, file claims, and more.
Is it possible to purchase a policy online from Mark Crump - State Farm Insurance Agent?
Typically, you can purchase a policy online at the end of the quote process. If this option isn’t available, contact your agent or Customer Care.
What nearby wellness services can I find close to Mark Crump’s office?
Nearby, you’ll find wellness services like Santi Mind & Body Therapeutics llc and Santi Massage & Natural Wellness LLC, great options to relax before or after your visit.
Are there legal services near Mark Crump - State Farm Insurance Agent's office?
Yes, Hunter Law Firm, specializing in personal injury and criminal defense law, is located nearby and can assist with legal needs.
Where can I find convenient pharmacy and health-related stores near Mark Crump’s office?
CVS Pharmacy and Walgreens are close by for your pharmacy and medical supply needs during your visit.
What is the address and contact number for Mark Crump - State Farm Insurance Agent?
The office is located at 910 W. Mercury Blvd., Suite 1-A, Hampton, VA 23666. You can reach them by phone at +1 757-722-7156.