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VA-145921 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Onsite servicesAvailable
Location
Mark Crump - State Farm Insurance Agent
910 W. Mercury Blvd., Hampton, VA
23666, United States
Hours
Reviews
4.9
172 reviews
5 stars
167
4 stars2
3 stars0
2 stars1
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff, particularly Jomar, Carrie, and Janel, received high praise for their exceptional customer service, being described as friendly, knowledgeable, and responsive.
Professionalism
Customers noted the professionalism and thoroughness of the agents, highlighting their ability to explain policies clearly and assist with various insurance needs.
Empathy and Support
Several reviews mentioned the empathetic approach of the agents, especially during difficult personal circumstances, making clients feel valued and cared for.
Efficiency
Many customers appreciated the quick and efficient service, with several noting how easy it was to set up policies and make changes.
Mixed Experiences
While most feedback was positive, a few customers reported issues with policy changes and communication, indicating some inconsistency in service.
- DKDavid Knapp6 days ago5.0Carrie did an amazing job! She was very patient and willing to answer all questions I could possibly come up with. She also went the extra mile by working past closing time because I work late. 100 % deserves a raise no matter how much she makes!! Highly recommend her for all insurance needs!
- JDJohn DavisDec 23, 20255.0Excellent customer service. Responsive, easy to work with, willing to go above and beyond. Very competitive pricing. Ask for Carrie!!
- SNShaki NesbittDec 16, 20255.0Over the last several weeks I have had to work closely with Carrie regarding my mothers' current insurance policy and also establishing a policy for myself. Carrie was knowledgeable, patient, flexible, responsive, and above all, she showed empathy (as I navigated the loss of my mother), and she prioritized my needs during the process. It went a long way not having to speak with just a random person on the other end of the line each time I called into the office. Thank you, Carrie, for your time, dedication and commitment to ensuring that all of my needs were met.
- DKDiane KanzDec 10, 20255.0I spoke with Tamara today. Ahe is a beautiful soul. Very helpful and full of knowledge. Information she wasn't 100 percent, she found the answer and notified me immediately.
- MHMichal HarrisNov 20, 20255.0The fabulous Lindsay Collette is one of my favorite State Farm agents! She’s incredibly professional, knowledgeable, personable, and always reliable. Whether you have questions, need policy changes, or want help with payment arrangements, if it can be done, Ms. Lindsay is the person to call. And if you ever need to leave a message, no worries. Ms. Lindsay will always call you back, providing clear, detailed information about what can or can’t be done and explaining the reason why. She’s patient, well-informed, friendly, and truly a joy to work with. If you want someone who is dedicated and goes above and beyond, then Ms. Lindsay Collette is the State Farm agent for you. Give her a call 😃
Frequently Asked Questions About Mark Crump - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. Mark Crump - State Farm Insurance Agent offers free quotes.
What payment methods can I use at Mark Crump - State Farm Insurance Agent?
You can pay with cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Mark Crump - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I manage my insurance account online with Mark Crump?
Yes, you can access your online billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
Does Mark Crump - State Farm Insurance Agent offer mobile app services?
Yes, the State Farm mobile app lets you manage insurance and banking accounts, get roadside assistance, file claims, and more.
Is it possible to purchase a policy online from Mark Crump - State Farm Insurance Agent?
Typically, you can purchase a policy online at the end of the quote process. If this option isn’t available, contact your agent or Customer Care.
What nearby wellness services can I find close to Mark Crump’s office?
Nearby, you’ll find wellness services like Santi Mind & Body Therapeutics llc and Santi Massage & Natural Wellness LLC, great options to relax before or after your visit.
Are there legal services near Mark Crump - State Farm Insurance Agent's office?
Yes, Hunter Law Firm, specializing in personal injury and criminal defense law, is located nearby and can assist with legal needs.
Where can I find convenient pharmacy and health-related stores near Mark Crump’s office?
CVS Pharmacy and Walgreens are close by for your pharmacy and medical supply needs during your visit.
What is the address and contact number for Mark Crump - State Farm Insurance Agent?
The office is located at 910 W. Mercury Blvd., Suite 1-A, Hampton, VA 23666. You can reach them by phone at +1 757-722-7156.