Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
TX-784180 Our mission is to provide Grapevine, Southlake, Flower Mound, Keller, Roanoke, Trophy Club, Justin, and surrounding TX areas with insurance coverage they can count on. We are licensed to help TX, NM, OK, AR, and LA with insurance! Our office can help with auto insurance, homeowners insurance, renters insurance, life insurance, business insurance, financial services, and much more. If you are new to the area, give us a call or stop in and meet with our experienced insurance team to stay covered.
Location
Lauren Stone - State Farm Insurance Agent
2200 W State Hwy 114, Grapevine, TX
76051, United States
Hours
Reviews
4.9
377 reviews
5 stars
360
4 stars5
3 stars0
2 stars2
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, professionalism, and friendliness of the staff, particularly highlighting individuals like Wael, Wanda, and Irene.
Efficiency
Many reviews noted the quick and efficient handling of inquiries and issues, with several customers expressing appreciation for timely responses and resolutions.
Cost Savings
Numerous customers reported significant savings on their insurance premiums, often thanks to the proactive assistance of agents like Wael and Irene.
Mixed Experiences
While many reviews were positive, a few customers expressed dissatisfaction with response times and service quality, indicating some inconsistency in customer experiences.
- CMChelsea McKnight3 days ago5.0Samantha did great with assisting me with my concerns!
- APAnabella PereyaDec 23, 20255.0Excellent service from Wanda
- SWShirley WilsonDec 17, 20255.0Eliana was very patient,Pleasant and professional with me during our call. All my concerns were addressed, very much appreciated.
- NGNaeem GhaniDec 12, 20255.0I left a message for my account manager requesting a call to discuss reorganizing my insurance and potentially reducing my premium. I was impressed that Wanda had already researched my account and immediately began presenting options to restructure my coverage and lower costs. As a result, she was able to reduce my bill by 20%. Thank you, Wanda!
- JPJanet PepperDec 4, 20255.0I sincerely appreciate how kind and helpful Wanda was today. She helped me quickly navigate my changes and she followed up Al fairly quickly after our call.
Frequently Asked Questions About Lauren Stone - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I need to pay for an online insurance quote at Lauren Stone - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on the details page of your bill.
What services can I access through the State Farm mobile app?
The mobile app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover through this agent?
It covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Lauren Stone - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays like Thanksgiving, Christmas, and New Year's Day.
What payment methods are accepted at Lauren Stone - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Which languages are spoken at Lauren Stone - State Farm Insurance Agent?
English, Spanish, and Arabic are spoken at the office.
Can I manage my insurance policies and request changes online?
Yes, you can request changes to your coverages online, which will then be forwarded to your agent for processing.
What nearby banks can I visit to assist with financial needs when visiting Lauren Stone - State Farm Agent?
Nearby banks include Bank of Texas, Prosperity Bank, and Chase ATM, which can help with financial transactions or ATM withdrawals before or after your visit.
Are there convenient nearby automotive services around Lauren Stone - State Farm Insurance Agent?
Yes, O’Reilly Auto Parts and Christian Brothers Automotive - Grapevine are nearby, helpful for vehicle maintenance or parts during your visit.
What nearby amenities are available if I visit Lauren Stone - State Farm Insurance Agent and want to grab a bite or shop?
Nearby options include Biscuits Cafe and Wise Guys Pizzeria for food, CVS Pharmacy and CVS Beauty for retail and health needs, and Creative Nail Spa for relaxation services.