Business Details
About
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TX-1695587 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible seatingAvailable
Location
Marijane Billington - State Farm Insurance Agent
2013 Wells Branch Pkwy, Austin, TX
78728, United States
Hours
Reviews
4.9
260 reviews
5 stars
255
4 stars0
3 stars0
2 stars0
1 star
5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and attentive, with particular mentions of agents Paulina and Belicia for their professionalism and responsiveness.
Knowledge and Support
Many reviews highlighted the agents' ability to explain insurance options clearly and provide thorough support, making the process smooth and stress-free.
Efficiency
The agency was noted for its quick response times and efficient handling of policy changes and inquiries, contributing to a seamless customer experience.
Value for Money
Several customers reported significant savings on their insurance policies, indicating that the agency offers competitive rates and valuable coverage options.
Overall Satisfaction
Overall, customers expressed high satisfaction with their experiences, recommending the agency for its excellent service and supportive staff.
- CNCosta NovaNov 15, 20255.0Paulina was excellent and super knowledgeable. She was patient and walked me through every step as a first time policy holder. Very patient, 10/10 great customer service.
- SASrinivas ANov 11, 20255.0I want to sincerely thank "Paulina" for making the process of switching my auto insurance from another company to State Farm smooth and effortless and she helped me set up my car and renters insurance bundle promptly without any issues. She was extremely responsive and knowledgeable, taking the time to answer every insurance-related question I had. Her professionalism, patience, and genuine dedication to her clients turned what could have been a stressful process into a seamless experience. I truly appreciate her guidance and highly recommend her to anyone seeking an agent who goes above and beyond.
- JVJyll VertunoNov 4, 20255.0Belicia was wonderful to work with. She was kind, patient and extremely knowledgable. Thank you for all!
- BRBaasim RehanOct 24, 20255.0Belicia was very helpful and informative in getting me an auto insurance policy!
- MPMichelle POct 6, 20255.0I’m moving states and needed to transfer some of my policies. The office was prompt to get me set up for a call with Paulina to discuss options. Paulina was so extremely helpful with my many questions. She was so personable and kind and I am so glad I have a great agent I can get in touch with if I have any future questions or concerns. Thanks so much Paulina!
Frequently Asked Questions About Marijane Billington - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for an online insurance quote at Marijane Billington - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Marijane Billington - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link on our website to access your account. Enter your User ID and password to login to your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent with any questions about your bills, payments, or Renewal Coverage Offers. Your agent's phone number and email are available on your bill details page.
What insurance products does Marijane Billington - State Farm Insurance Agent offer?
We offer Auto Insurance, Life Insurance, Homeowners Insurance, Renters Insurance, Motorcycle Insurance, Property Insurance, Boat Insurance, Pet Insurance, and Business Insurance.
What are the office hours of Marijane Billington - State Farm Insurance Agent?
Our office is open Monday through Friday from 9:00 AM to 5:30 PM and closed on Saturdays, Sundays, and major holidays.
Is the office of Marijane Billington wheelchair accessible and does it offer unisex restrooms?
Yes, the office has wheelchair accessible seating and unisex restrooms available for customers.
Where is Marijane Billington - State Farm Insurance Agent located?
We are located at 2013 Wells Branch Pkwy, Suite 107, Austin, TX 78728, USA.
Are there any convenient nearby places customers might visit when coming to the insurance office?
Yes, nearby places include WBH Studios (a recording studio), Mom & Pops All Natural Frozen Pops (desserts and smoothie bar), and Dream Bakery (bakery and coffee shop), which customers might enjoy before or after visiting our office.
What nearby medical services are accessible near Marijane Billington - State Farm Insurance Agent?
Nearby you can find Airrosti (pain management and sports medicine), Wells Branch Medical Center (medical center and hospital), and Clinical Pathology Laboratories for diagnostic services, helpful for any health-related needs.
Which nearby financial services might assist customers visiting Marijane Billington - State Farm Insurance Agent?
Nearby financial services include Strategic Payment Systems and Cocard SPS Processing, providing professional and banking-related financial support.