Business Details
About
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TX-2327934 At Mac Freeman State Farm, our mission is to give people confidence regarding their future. We strive to plan well, be there for our customers when they need us most, and always put our customer’s needs first.
Location
Mac Freeman - State Farm Insurance Agent
2006 W Parmer Lane, Austin, TX
78727, United States
Hours
Reviews
5.0
249 reviews
5 stars
245
4 stars2
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents, especially Christy and A'Naya, received high praise for their helpfulness, knowledge, and responsiveness, making the insurance process quick and easy for customers.
Efficiency
Many customers noted the quick turnaround times for setting up policies and addressing inquiries, often completing processes in under 30 minutes.
Competitive Pricing
Several reviews highlighted the agency's ability to provide competitive rates and significant savings compared to other insurance providers.
Professionalism
Agents were frequently described as professional, courteous, and genuinely caring about customers' needs, contributing to a positive overall experience.
Smooth Process
Customers consistently reported a seamless experience when switching or setting up new insurance policies, with minimal hassle involved.
- JBJustice Jeff Boyd6 days ago5.0Responsive and reliable agency.
- DGDana GreenOct 21, 20255.0Christy made the process so quick and easy! We were able to get me switched over in 15 minutes during my lunch! Prior to that she answered my question via email!
- JSJaziyah SimsOct 3, 20255.0Working with Christy with getting my first auto insurance policy was great!! Highly recommend!!
- YLyuko lauritanoSep 9, 20255.0State Farm’s agent Mac and his associate Christy were a pleasure to work with. They helped me find the best coverage for my new car, and the price was competitive. I also have a few family members who are happy with State Farm.
- BABill AgnellAug 29, 20255.0Mac Freeman is great! He walked me through the various insurance options and helped all the way. I highly recommend him.
Frequently Asked Questions About Mac Freeman - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Mac Freeman - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
What are the office hours for Mac Freeman - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:30 PM and closed on Saturdays and Sundays.
Can I access my billing and payment information online?
Yes, you can access your billing and payment information through the Digital Pay Payment Center by logging in with your User ID and password.
What services are offered by Mac Freeman - State Farm Insurance Agent?
They offer insurance and financial services including auto, homeowners, life, renters, and business insurance.
What languages are spoken at the Mac Freeman State Farm office?
The office provides services in English and Spanish.
How can nearby places help me when visiting Mac Freeman - State Farm Insurance Agent?
Nearby locations like Food Basket convenience store and Texaco Austin gas station can be convenient stops before or after your visit for snacks or fuel.
Are there nearby beauty and grooming services near the Mac Freeman office?
Yes, places like Blendz barber shop & salon, ATX Nails, and Claudia's beauty salon are close by for haircuts and beauty treatments.
Where can I find nearby dining options around Mac Freeman's office?
You can visit nearby restaurants such as Taco-Miendo for Mexican food, Sonic Drive-In for fast food, and Mr Gatti's Pizza for pizza dining.
Does the Mac Freeman State Farm office close on major holidays?
Yes, the office is closed on major holidays including Thanksgiving (November 27 and 28), Christmas Day, and New Year's Day.