Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
TX-2903256 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Location
Kenny Hill - State Farm Insurance Agent
1301 S I-35 Frontage Rd, Austin, TX
78741, United States
Hours
Reviews
5.0
168 reviews
5 stars
166
4 stars0
3 stars0
2 stars0
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly and helpful nature of agents like Carlos and Tito, highlighting their professionalism and responsiveness.
Communication
While many reviews noted excellent communication and quick responses, there were some complaints about inconsistent communication and difficulty reaching agents.
Ease of Process
Numerous customers appreciated the smooth and efficient process of setting up insurance, often mentioning the convenience of handling everything over the phone.
Competitive Pricing
Many reviews highlighted the competitive rates offered by the agency, with customers expressing satisfaction with the value they received for their insurance policies.
Recommendations
A significant number of customers highly recommended the agency and specific agents, indicating a strong level of trust and satisfaction with their services.
- GCGabriel Camarillo6 days ago5.0Just recently changed car insurance and just want to take the time to thank Kenny and Tito for making the process easy, answering any questions I had and always providing great customer service.
- NGNorma Gonzalez6 days ago5.0Carlos fue muy amable, resolvió todas mis dudas e hizo que el proceso fue rapido y sencillo, sin duda excelente servicio. Recomendado 100% ¡¡Muchas gracias.!!
- JSJennifer Shelton6 days ago5.0Both Carlos and Kenny are the best agents ever. I have always been impressed with how they support me as a policy holder and customer. They are respectful, kind, understanding, and fight for me during stressful times when a claim is being filed. State farm is very efficient as a company
- HAHaidar AlmajedNov 15, 20255.0Amazing experience! The staff treated me with respect, answered all my questions, and helped me find the best coverage for my situation. I feel very confident and supported. Thank you!
- KTKevin TaylorOct 29, 20251.0I was a State Farm customer for several years and had an excellent experience with my previous agent in Denver, Lori Rickert. Her office was consistently responsive—someone always answered the phone or returned calls promptly. Unfortunately, my experience with Kenny Hill’s office in Austin was the opposite. It was extremely difficult to reach anyone by phone, and my messages often went unanswered for days or weeks. Even after following up multiple times, communication was inconsistent. This became especially frustrating because I expect timely responses when dealing with something as important as insurance. I eventually switched to a different agent, and the difference in professionalism and responsiveness was immediate. Based on my experience, I would caution others who expect regular communication and reliable follow-through to look elsewhere.
Frequently Asked Questions About Kenny Hill - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for an online insurance quote at Kenny Hill - State Farm Insurance Agent?
No, online quotes are free at Kenny Hill - State Farm Insurance Agent.
How can I get help with billing or payments related to my insurance policy?
You should contact your agent for questions about billing or payments. Their phone number and email are on your bill's details page.
What features are available on the State Farm mobile app?
The app allows you to manage insurance and banking accounts, get roadside assistance, file claims, and more.
What coverage does Emergency Roadside Service include?
It covers towing your covered vehicle, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Kenny Hill - State Farm Insurance Agent in Austin?
The office is open Monday to Wednesday and Friday from 9:00 AM to 5:00 PM, Thursday from 9:00 AM to 6:00 PM, and Saturdays from 9:00 AM to 12:00 PM. It is closed on Sundays and major holidays.
Which major credit cards are accepted for payment at Kenny Hill - State Farm Insurance Agent?
They accept American Express, Discover, Mastercard, and Visa.
What insurance products does Kenny Hill - State Farm Insurance Agent offer?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
How can a customer visiting Kenny Hill - State Farm Insurance Agent use nearby public services?
Customers can visit nearby professional services like Jackie Dearth, Realtor, or Azteca Tax Service for real estate and financial assistance before or after their insurance visits.
Are there any dining or leisure spots near Kenny Hill - State Farm Insurance Agent for customers to enjoy?
Yes, TV Dinners Cafeteria & Catering and Princess Lashes Boutique & Spa LLC are nearby, offering food and relaxation options around your insurance appointments.
Can customers find related insurance and real estate agencies nearby Kenny Hill location?
Yes, State Farm Insurance and several real estate groups like Brick Solid Real Estate Group and DwellinAustin are close by, which can assist with broader insurance and property needs.