Graves Erskine - GEICO Insurance Agent

Reviews

• JM

  Jose Membreno

  Aug 25, 2025
  5.0
  GEICO you need to fix your AI phone service! I was on the phone trying to connect with someone for almost 3 hrs dialing many numbers. Getting hung up on by the machine not even offering access to speak to a real person when my issue needed a human to resolve it. Same situation with the Geico App it didnt have the option to do it "online". We, as costumers, need to speak to a real person to get our inconveniences fixed fast and accurate. I had to drive 45 mins to my "closest "agency and it was the best decision. Personnel was so helpful, diligent and specially welcoming. I do not remember the name of the agent but she was the young hispanic with a cute nose ring. This is the agency I visited: 2600 MC Hale CT, Austin, TX. I was in and out the office in less than 15 mins. Kuddos to your staff, Billie Swanson. The young lady did and amazing job turning around a bad situation! 🎉💪🏼
• GS

  Gabrielle Smith

  Jul 23, 2025
  1.0
  Not this location, but GEICO as a company is price gouging. They’re trying to charge me $600 for basic liability on 2 cash cars for ONE month. That’s literally an entire paycheck for me and they’re like “oh, I’m sorry. I understand, but there’s nothing we can do.” First of all, that’s a car payment on a new car. Second, a good portion of Texas is under water at the moment. 3rd, $600 for 2 cats for minimal coverage is insane. I’m an educator. We can’t afford that. And there was no warning about the increase. That went from $136 to almost $600. You’re high and you need to fix yourself
• DD

  Devender

  Jun 24, 2025
  5.0
  I’ve had the pleasure of working with Billie Swanson at GEICO, and I can’t recommend Billie enough. Billie's been incredibly proactive and hands-on with both my auto and home insurance needs. What really stood out was how Billie went above and beyond—not just helping with GEICO policies, but also researching and connecting me with other home insurance vendors when my situation called for it. Billie took the time to understand my needs, followed up consistently, and made the entire process smooth and stress-free. It’s rare to find someone so thorough, responsive, and genuinely committed to helping. Thank you, Billie! You are the best.
• JB

  Jason Baker

  Mar 7, 2020
  5.0
  Got me fixed up fast and got me the refund coming after my sold vehicle was done just after my payment was made.

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