Blake Williams - State Farm Insurance Agent

4.9
216 reviews

About

Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance Agency
Our mission is to become your first choice for all of your insurance needs by establishing a personal relationship with you and helping you understand the risks you face every day. We focus on Auto Insurance, Home Insurance, Renter's Insurance and Life Insurance throughout the Abilene, TX area including Clyde and Tuscola, TX. When the unfortunate incidents occur we pledge to be there to assist you - through the good & the bad. License #: TX-1465017

Location

Blake Williams - State Farm Insurance Agent
650 N Judge Ely Blvd, Abilene, TX
79601, United States

Hours

Reviews

4.9
216 reviews
5 stars
207
4 stars
6
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2
2 stars
0
1 star
1

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, especially Courtney, Blake, and Sandra, received high praise for their friendly, professional, and attentive service, making customers feel valued and supported.

Claims Process

While many customers reported positive experiences with claims handling, there were notable frustrations regarding delays and communication issues during the claims process.

Long-term Relationships

Numerous customers expressed loyalty to the agency, highlighting long-term relationships and consistent positive experiences over many years.

Pricing and Savings

Customers appreciated the competitive pricing and significant savings on their insurance policies, often noting reductions in their premiums after switching to this agency.

Professionalism

The team was frequently described as knowledgeable and efficient, providing clear explanations and guidance throughout the insurance process.
  • MZ
    Matthew Zbiegien
    6 days ago
    5.0
    I highly recommend working with Blake!
  • JR
    John Reed
    Nov 7, 2025
    5.0
    Our roof had to be replaced and the Blake Williams handled everything quickly & professionally. We were very pleased with their assistance. Highly recommend them.
  • LB
    Lacey Bilyeu
    Oct 29, 2025
    5.0
    Courtney was so helpful to me! She answered all of my questions and worked quickly making the process very simple! She was professional and kind and got the job done! I would recommend anyone to be insured here, and to work with Courtney!
  • JS
    Jeff Spratlen
    Oct 29, 2025
    1.0
    I’ve been a loyal State Farm customer since 2009. The amount of money that State Farm has made off of me all these years, is staggering, with home and auto insurance. I needed to file a claim on my truck, which I did, and they ended up denying coverage, stating that it happened before I got the vehicle. I even talked with my local agent, trying to see if he could do anything, and he was unsuccessful. I got an inspection report from the selling dealer, which showed all was fine, passed that along to claims and after it taking 3 more weeks of them fiddling around, they called and said the claim is approved. This claim was filed a month and a half ago, and because of their fiddling around, I took out a loan to get my own vehicle repaired. It cost $3200 to fix my vehicle. The other estimate I got was $3700. Another week later, still no payment link, so I call, leave a message, and don’t get a call back. Finally an email coms with “your claim payment is ready!” To the tune of $285 after my $500 deductible!! I’m sorry, are you quoting adorable Lego prices for parts????? State Farm has done nothing but continue to go up over the last few years, and when a loyal customer (with only two claims in all that time if I remember right - both claims being small) needs a resolution, they hide behind the curtain and deny coverage, then let’s dangle the carrot of $285 and take it or leave it. They actually called me this morning from claims, said “well we found a part for $1,000 less and that is the price we are going with, because that part is cheaper and not OEM and that part will get your vehicle back to like new condition.” On a 2023 model vehicle with 24,000 miles!!! For being in business over 100 years, you’d think that they would do what needs to be done to keep their loyal customers, but in the end, only the bottom line matters. Their slogan is, “like a good neighbor, State Farm is there.” Based off of my experience with my claim, this is sadly not the truth. I needed a neighbor and I was not able to drive my truck for a month and a half. Cost aside, the mental stress this has caused me, no dollar amount can be put on that! Why are we paying for insurance and have brick and mortar agent offices, when it doesn’t do any good? Explain to me what purpose they serve? They’re super eager to take my payment every month, but not super eager to take care of their customers when the time comes. This is proof that customer service is dead. If a big company like this can’t get it right, I’d say we’re doomed.
  • SK
    Shacourtney King
    Oct 27, 2025
    5.0
    I’ve been with this company for over a decade and they are always friendly a keep me informed of any changes to my policy. I love that they’re able to answer questions that I have and are readily available to assist.