Blake Williams - State Farm Insurance Agent

Reviews

• BP

  Blake Picquet

  5 days ago
  5.0
  We went from initial inquiry to bound coverage with minimal effort and super fast. Glad we stayed local. Thanks for the excellent service Courtney.
• LG

  L Greybaby

  Jan 2, 2026
  5.0
  Every single person in this office was always friendly and helpful. I highly recommend this office to anyone in Abilene. Ms. Anita a huge thank you for making payments easy and for just being the wonderful person you are.
• MV

  maddie vedick

  Dec 4, 2025
  5.0
  I had a wonderful experience with Insurance Agent, Courtney! She was very kind, understanding, and accommodating to my needs. I really appreciated her professionalism and great customer service!
• JR

  John Reed

  Nov 7, 2025
  5.0
  Our roof had to be replaced and the Blake Williams handled everything quickly & professionally. We were very pleased with their assistance. Highly recommend them.
• JS

  Jeff Spratlen

  Oct 29, 2025
  1.0
  I’ve been a loyal State Farm customer since 2009. The amount of money that State Farm has made off of me all these years, is staggering, with home and auto insurance. I needed to file a claim on my truck, which I did, and they ended up denying coverage, stating that it happened before I got the vehicle. I even talked with my local agent, trying to see if he could do anything, and he was unsuccessful. I got an inspection report from the selling dealer, which showed all was fine, passed that along to claims and after it taking 3 more weeks of them fiddling around, they called and said the claim is approved. This claim was filed a month and a half ago, and because of their fiddling around, I took out a loan to get my own vehicle repaired. It cost $3200 to fix my vehicle. The other estimate I got was $3700. Another week later, still no payment link, so I call, leave a message, and don’t get a call back. Finally an email coms with “your claim payment is ready!” To the tune of $285 after my $500 deductible!! I’m sorry, are you quoting adorable Lego prices for parts????? State Farm has done nothing but continue to go up over the last few years, and when a loyal customer (with only two claims in all that time if I remember right - both claims being small) needs a resolution, they hide behind the curtain and deny coverage, then let’s dangle the carrot of $285 and take it or leave it. They actually called me this morning from claims, said “well we found a part for $1,000 less and that is the price we are going with, because that part is cheaper and not OEM and that part will get your vehicle back to like new condition.” On a 2023 model vehicle with 24,000 miles!!! For being in business over 100 years, you’d think that they would do what needs to be done to keep their loyal customers, but in the end, only the bottom line matters. Their slogan is, “like a good neighbor, State Farm is there.” Based off of my experience with my claim, this is sadly not the truth. I needed a neighbor and I was not able to drive my truck for a month and a half. Cost aside, the mental stress this has caused me, no dollar amount can be put on that! Why are we paying for insurance and have brick and mortar agent offices, when it doesn’t do any good? Explain to me what purpose they serve? They’re super eager to take my payment every month, but not super eager to take care of their customers when the time comes. This is proof that customer service is dead. If a big company like this can’t get it right, I’d say we’re doomed.