Business Details
About
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TN-976782 Located in Cleveland TN, our office strives to serve our customers evolving needs and ensure they are adequately protected. Focusing on Auto, Home, Business and Life Insurance, we want to help our customers gain a better understanding of what insurance can do for them while providing exceptional customer service. We pledge to be there to assist you through the good and the bad and strive to provide the most exceptional Insurance experience in Tennessee.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Mark Riden - State Farm Insurance Agent
4681 N Lee Hwy, Cleveland, TN
37312, United States
Hours
Reviews
5.0
999 reviews
5 stars
977
4 stars
16
3 stars1
2 stars0
1 star5
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting Mike and McKayla for their exceptional service.
Professionalism
Many reviews noted the professionalism of the agents, with specific mentions of their thoroughness and ability to explain policies clearly.
Problem Resolution
While most feedback was positive, there was a significant complaint regarding a policy issue that led to confusion and extra costs, indicating a need for improved problem resolution.
Cost Savings
Numerous customers reported significant savings on their insurance premiums, often attributed to the agents' efforts to find better coverage options.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing satisfaction and a willingness to recommend the agency.
- MMMelba Mack4 days ago5.0They are always ready to help me whenever I call them. They are really some Friendly people. Thank y'all for your help 🙂
- EFeden fenne4 days ago5.0Brooklen was super helpful and informative this morning, and showed me exactly how everything was going to impact my monthly payment even when she had to run the quote multiple times! She explained how to get the most benefits for me at a lower cost than three of the other competitors I called - and she was (most importantly) so sweet and fun to talk to!
- MNMartha NelomsNov 6, 20254.0I have been with State Farm for a long time. I have been very satisfied with them. I received my renewal papers for my car insurance in the mail today. I didn't fully understand it, so I called my local office. Mike took the call and he answered my question for me. He was very nice and helpful. Thanks Mike!
- CGCass GillilandNov 5, 20255.0I’ve been a customer of State Farm for quite some time and couldn’t be happier. I have multiple policies with them, and anytime I’ve had to file a claim, they have taken care of us quickly and professionally. They are knowledgeable, approachable, and genuinely cares about their clients. It’s rare to find an insurance agent you can fully trust, and Marks crew definitely care. Highly recommend them for anyone looking for great service and peace of mind!
- ADAmanda DavisOct 16, 20251.0I would give 0 stars if I could. My husband and I moved from Illinois at the end of March. We have a shared policy with his GMC my Cruze. In late April my Cruze was totaled and he went in to take it off the policy and instead they took the GMC off leaving us uninsured on that vehicle. He went in and they “fixed it” by creating an entirely new policy for the GMC. Later, when I got my new Spark, he went in to add it on and they again created an entirely new policy for it. He went in again to have it fixed and they combined it (finally) in June. Since June we have been paying 2 policies, with the promise of them fixing it, except we are paying 1 policy with the GMC and the Spark on it, and another policy for the Spark which is costing us over $160 extra per month. My husband has gone in countless times and keeps getting the run around. They tried to rectify the situation by giving us a $25 gift card to Olive Garden but $25 doesn’t even come close to the extra over $600 we’ve paid since June. Austin Murray hasn’t even been there any of the times that my husband has gone in or today when I called. It might be time for him to step in and fix this before he loses 2 clients.
Frequently Asked Questions About Mark Riden - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Mark Riden - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Mark Riden offers free quotes.
What are the office hours for Mark Riden - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays.
Who should I contact if I have questions about billing or payments at this State Farm office?
Please contact your agent; their phone number and email are available on your bill's details page.
Can I manage my insurance account using the State Farm mobile app?
Yes, you can manage your insurance and banking accounts, get roadside assistance, file claims, and more via the app.
What types of insurance products are offered by Mark Riden - State Farm Insurance Agent?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance products.
What payment methods are accepted at Mark Riden - State Farm Insurance Agent?
They accept cash and most major credit cards including Visa, Mastercard, Discover, and American Express.
Are appointments required to visit Mark Riden - State Farm Insurance Agent?
No, appointments are not required, although online appointments are offered and onsite services are available.
What nearby automotive service centers can I visit after meeting with the agent?
Nearby automotive services include Massengill Tire Company, Premier Tire & Auto Service, and Northstar Collision Center, useful for automotive repairs or maintenance.
Where can I find nearby wellness or beauty services close to the State Farm office?
Mood Swings Salon and Spa and Fantasy Styles and Tan are nearby for beauty and spa services after your visit.
Are there nearby restaurants or places to eat near Mark Riden - State Farm Insurance Agent?
Yes, Rice N Go, a Korean and Asian restaurant, is nearby where customers can enjoy a meal before or after their insurance appointment.