Avera Health Plans (Sioux Falls)

Reviews

• RB

  raychel Berg

  Jan 1, 2026
  1.0
  My mother has this insurance and has been fighting for 8 months to get health issues taken care of. Her main artery is 75 percent blocked and she needs surgery. Avera has been denying all the tests and the surgery. It’s been denied 10 times now. They must want her to have a stroke before they do anything. Absolute disgrace. Thank you avera. *note the sarcasm
• HW

  Hannah Wagner

  Sep 25, 2025
  5.0
  Shiloh White helped me out today getting new insurance cards. Even emailed me a copy so i could use at the moment! She was super nice and considerate! No hold time or anything :)) great experience!
• CC

  Charles Cuffman

  Mar 7, 2023
  2.0
  I am new to Avera Health Plans. My experience so far hasn't been great. My plan became active March 1st, so I called the health plan on February 28th to make basic inquiries. I was on hold for 30 minutes. The gentleman was very polite and just expressed how busy they had been. He couldn't provide any member ID information since it wasn't active till the next day. He warned me that it would be 4 to 5 weeks before the cards would be printed and shipped. Again, he apologized and just expressed how busy they were. My only recourse was to call back after March 1st. I called back March 7th, hoping my cards/info might have been processed. This was a 20 minute hold for assistance. The cards weren't printed, there was no way to email the cards, and I couldn't use the portal yet either. A polite but brisk lady provided my member ID numbers but said the cards had not been printed and would likely be, You guessed it, 4 to 5 weeks. With my experience already, I'm concerned about the hassle it might be to actually use it. Thankfully, I'm assured I'll have the cards in, you guessed it, 4 to 5 weeks. 🤦‍♂️
• LM

  Lynn McColley

  Jan 10, 2023
  1.0
  I've just spent 42:44 on hold trying to reach someone who could help me log into their website (I'm a web designer so it's not that I don' t know about things like this). If you want friendly fast service, maybe you should look elsewhere.

Frequently Asked Questions About Avera Health Plans (Sioux Falls)