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SC-1906612468 The Joan Heintz State Farm office is proud to serve Spartanburg County and the surrounding area with Insurance and Financial Services. Contact our office today for an Insurance review to see how we can help you with Auto Insurance, Home Insurance, Life Insurance, Health Insurance, Business/Commercial Insurance and more. We believe people prefer to work with someone they know through both good times and bad times. We would love the opportunity to earn your business!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- On-site parkingAvailable
Location
Joan Heintz - State Farm Insurance Agent
5502 Reidville Rd, Moore, SC
29369, United States
Hours
Reviews
4.8
162 reviews
5 stars
152
4 stars
3
3 stars0
2 stars1
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, professional, and responsive, with specific mentions of agents like Haven, Makala, and Lynnette.
Claims Handling
Several reviews highlighted issues with claims processing and communication, particularly regarding mistakes made by the office that led to financial losses for customers.
Accessibility
A customer expressed frustration over the office's lack of wheelchair accessibility, which hindered their ability to resolve issues in person.
Long-term Relationships
Numerous customers noted their long-term relationships with the agency, expressing loyalty and satisfaction with the service over many years.
Mixed Experiences
While many reviews were positive, there were also negative experiences shared, particularly regarding policy renewals and claims management.
- MLM Livesay2 days ago5.0Joan and her team are amazing and I appreciate Joan for her ability to help her customers understand the right coverages for a competitive price. Keep doing the good work Joan and team!
- OOOleksandrOct 30, 20254.0I give 4 star, because they didn't give me insurance for my business since I haven't had any for the last three years, and 4 star because it's a good price for my personal cars.
- SGStephen GosnellOct 27, 20251.0I’m beyond frustrated and disappointed with this insurance office. After being with this office for over a decade, I bought a new vehicle to replace one that had been totaled. When I asked them to transfer the policy, they made a mistake — something I didn’t find out until after I was in another accident a few months later. Joan completely refused to talk to me or help me fix their mistake. They ignored me through the entire process and obviously are refusing to make it right. Because of their negligence, I ended up losing several thousand dollars that should have been covered. I would go to the office and try to have a meeting to fix this, but I can’t get into their office because it’s not wheelchair accessible. This office does not stand by their customers, and I would never recommend them to anyone. Edit: This response is as disappointing and frustrating as my experience with this office has been. Both I and my lawyer have been told repeatedly by claims that there is nothing else that they can do. They can only provide what the policy was written for. Since the mistake was made at the local office, it is the local agent that will have to fix the issue. The office continues to hide behind that same veil, while refusing to acknowledge the mistake that was made or provide any insight as to how it will be made right. This frustration is increased by the fact that my statute of limitations is only weeks away after which State Farm has no obligation to provide any more compensation from the accident.
- JFJeffrey FlynnSep 28, 20255.0Haven has been my contact since I chose this area in 2022. She is always professional, knowledgeable, kind, and quick with her service. Highly recommend!
- KSKevin SorrowsAug 1, 20255.0Joan and her team have been so helpful to me over the last few months. Makala has helped me transition through some situations over the last 6 months that would have been very difficult if not for her expert advice and hard work. It’s clear that the employees at Joan Heinz put the needs of their customers above all else. I would recommend them to anyone looking for insurance or that has complex life situations and just needs help. Thank you guys so much for everything you have done for me!
Frequently Asked Questions About Joan Heintz - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Joan Heintz - State Farm Insurance Agent?
No, you do not have to pay for a quote online. They offer free quotes.
What payment methods are accepted at Joan Heintz - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Where is Joan Heintz - State Farm Insurance Agent located?
The office is located at 5502 Reidville Rd, Moore, SC 29369, USA.
What are the office hours for Joan Heintz - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 12:00 PM and 1:00 PM to 5:00 PM. It is closed on Saturdays, Sundays, and major holidays.
Can I manage my insurance policies and payments online?
Yes, you can access your billing and payment information via the Digital Pay Payment Center by logging into your account.
Are appointments required to visit Joan Heintz - State Farm Insurance Agent?
No, appointments are not required but available online if preferred. The office also has onsite parking.
What insurance products does Joan Heintz - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What roadside assistance coverage is offered?
Emergency Roadside Service covers towing to the nearest repair facility, delivery of gas, oil, battery or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What nearby places can I visit when visiting Joan Heintz - State Farm Insurance Agent?
Nearby you can visit Ashley Taylor Boutique for women's clothing, The Pink Ladybug Cupcakes for bakery treats, and Signatures Salon for beauty and hair services, enhancing your visit to the area.
Are there legal services close to Joan Heintz - State Farm Insurance Agent?
Yes, Hawkins Law Firm and HawkLaw, P.A. personal injury law office are located nearby, which could be helpful for customers needing legal advice or services.
Where can I find pet care services near Joan Heintz - State Farm Insurance Agent?
Reidville Road Pet Salon and Boarding provides pet grooming and sitting nearby, convenient if you need pet care while attending appointments.