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PA-429047 Our mission is to become your first pick for your insurance needs by establishing a personal relationship with you & helping you understand the risks you face every day. We focus on Auto/Car Insurance, Homeowners Insurance, Renter's Insurance, Life Insurance, and Business Insurance throughout Philadelphia, PA area including Philadelphia & Bucks County, Bensalem and the surrounding areas. When unfortunate incidents occur, we are there to assist you through the good & the bad.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Brian Cover - State Farm Insurance Agent
7005 Bustleton Ave, Philadelphia, PA
19149, United States
Hours
Reviews
4.9
487 reviews
5 stars
471
4 stars
8
3 stars3
2 stars3
1 star2
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like Celeste, Debbie, and Joely received high praise for their professionalism, empathy, and thoroughness in assisting customers.
Knowledgeable Staff
Customers consistently noted the agents' ability to explain policies clearly and answer questions effectively.
Positive Experiences
Many reviews highlighted overall satisfaction with the service, with customers expressing gratitude for the support received.
Rate Concerns
Some customers expressed dissatisfaction with frequent rate increases, indicating a concern about pricing.
Team Recommendations
Several customers recommended specific agents, showcasing a strong trust in the team's capabilities.
- JFJeffry Fitzpatrick2 days ago5.0I’ve had a lot of positive customer service experiences in my time but the one I just had with Stacey from State Farm was by far the best. She was so thoughtful and helpful while being professional throughout my whole process of getting quotes for my car insurance. She really went out of her way to get me a great deal and I couldn’t be more grateful to her. Thank you again Stacey!!
- MQMaryann Quinn3 days ago5.0I just switched my homeowners and auto insurance to State Farm with this agency. I interacted in such a positive way with “Celeste”. She is extremely personable and knowledgeable. She made the transfer seamless. It was a pleasure doing business with them and definite would recommend them to any and all. Oh, and did I mention they saved me over $2000 a year!!! Thank you Celeste ❤️
- DWDottie Whitmore4 days ago5.0I've had my STATE FARM policy for over 40 years with the same office. I've been going through a lot and I didn't realize that they were ready to cancel me until today when I got the text message today. I was upset because they had already canceled me 12:00 this morning. When I called the office I spoke to a representative, who's name is Debbie Bounds. I expressed my concerns and told her I was a little upset that all those years of being a customer, no one called me or reached out to me sooner. This woman was wonderful. She was professional, kind and very sympathetic to my situation. People like her and especially today are the reason that I stay with State Farm. She put me on text message alerts instead of emails because I guess the emails they're sending me or getting lost in spam and I'm just not seeing them. Thank you very much Debby. I seriously appreciate the way you were today.
- NRNasar Rana5 days ago5.0I got automobile insurance quote from Stacey Martin which was too good to be true so I decided to call her. I believe it was one of the right decisions I made because she was so helpful and customer service oriented and explained to me all the quote line by line and I ended up savings of close to $2k per year. Oh by the way I also got my home insurance covered by State Farm as well. I strongly recommend to go with bundle coverage as it saves more money. Thanks Stacey for listening to me and helping me out to achieve these savings.
- BLbernard lesterNov 10, 20255.0Hello, Brian. My name is Bernard Lester, one of your policyholders. I want to take a moment to give a shout-out to one of your excellent employees, Celeste. I just got off the phone with her, and I am impressed with the outstanding service she provided me, as well as the valuable tips concerning my policy with your agency. I can tell by her professional demeanor that you provide excellent mentorship to your employees. I will certainly recommend your agency to anyone to your companyI know for their insurance needs.
Frequently Asked Questions About Brian Cover - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on your bill details page.
What services can I manage on the State Farm mobile app?
You can manage insurance and banking accounts, get roadside assistance, file claims, and more via the mobile app.
What does Emergency Roadside Service cover?
It covers towing to the nearest repair facility, delivery of gas, oil, battery, or tires, one-hour locksmith services, and one-hour mechanical labor for select services.
Can I complete my insurance process without an agent?
No, an agent is required. If you don't have one, one will be assigned for your quotes, policies, and accounts.
What types of insurance does Brian Cover - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
What are the office hours for Brian Cover - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
What payment methods are accepted at Brian Cover - State Farm Insurance Agent?
They accept cash, American Express, Discover, Mastercard, and Visa credit cards.
How can nearby places like Rib Rack and Mama Mias Pizza & Wings enhance my visit to Brian Cover - State Farm Insurance Agent?
You can enjoy dining at Rib Rack or Mama Mias Pizza & Wings before or after visiting the insurance office, making your trip more enjoyable.
Are there wellness or beauty spots near Brian Cover - State Farm Insurance Agent to visit?
Yes, nearby salons like DIY Hair and Nail Salon and Tommy's Nail Salon, as well as Green Spa, offer beauty and relaxation services you can enjoy.
If I need pharmacy or medical supplies, which nearby places can I visit near Brian Cover - State Farm Insurance Agent?
Rapoport Pharmacy nearby provides pharmacy and medical supply services for your convenience.