Hector Andujar: Allstate Insurance

Reviews

• MB

  Mel B

  Dec 31, 2025
  1.0
  Horrible service. I spent almost 2 hours on the phone trying to add a new vehicle to my auto insurance policy. The dealership said that they needed to show my daughter's name on the insurance card, but Allstate would not do it. Allstate kept referring us to the declaration page that shows her listed as a driver on the policy, but the dealership required her name to be added to the insurance card itself. Between the disconnections and communications with several reps with no knowledge on almost anything we asked, we spent almost 2 hours on the phone with Allstate. My daughter ended up having to get her own policy just so we could drive the vehicle home. Also, although you are assigned to your own agent, we were connected to the main line each time and had to keep providing the same information over and over after being on hold for 10-15 minutes each time. I will definitely be shopping for a new insurance carrier!
• PG

  phillip george

  Dec 11, 2025
  1.0
  Absolutely horrible experience! I filed a formal complaint with All State and the BBB. I tried to Call Hector multiple times after he increased my rates. I ended up getting a new policy with another insurance company a month before my policy with All State was up because Hector wouldn’t return my calls or respond to emails. He finally wrote emailed me back saying my policy was canceled, but he lied and only canceled one. I was billed the next month even though I was with another insurance company. All State was threatening to send my bill to collections because Hector kept my insurance active. All State ended up taking care of it, but it was very frustrating and time consuming. Hector is a very vindictive unmoral person and I will never use All State again since they hire people like this working for them.
• RR

  Ryan

  Nov 8, 2025
  5.0
  Hector got me a good deal on my rate, customer service was also great!
• T8

  Toma 888

  Oct 20, 2025
  1.0
  Horrible Customer Service. No one picks up the phone or returns e-mails. Stay Away! You can't even leave a message...You get some vague online answering machine that disconnects. An embarrassment. Will Take My Business Elsewhere! Their Lack of Customer Service Proves THEY DO NOT CARE! STAY AWAY!
• BS

  Billy Seltner

  Oct 18, 2025
  5.0
  I would recommend. Help me found a good rate and overall good experience

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