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OR-100269413 Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Aubrey Nielsen - State Farm Insurance Agent
5915 SW Beaverton Hillsdale Hwy, Portland, OR
97221, United States
Hours
Reviews
4.9
144 reviews
5 stars
138
4 stars1
3 stars0
2 stars1
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
The team is consistently praised for their exceptional customer service, responsiveness, and willingness to help clients with their insurance needs.
Knowledgeable Staff
Customers appreciate the expertise and professionalism of the staff, particularly in explaining policies and providing tailored recommendations.
Efficient Processes
Many reviews highlight the quick and efficient handling of insurance processes, including claims and policy changes.
Positive Experiences
Overall, clients report positive experiences with the agency, often recommending it to others for its friendly and supportive atmosphere.
Mixed Feedback
While most feedback is positive, there are some complaints regarding communication issues and service inconsistencies.
- MKMary Kirkpatrick2 days ago5.0Wonderful customer service with smart efficient outcome. Pleasure to work with. Highly recommend!
- PEPamela Jean ElsnerAug 27, 20255.0Every detail managed flawlessly! And service beyond expectations.
- SRSean ReardonAug 26, 20255.0Aubrey and her State Farm team have supported our family over the past 10+ years and couldn't be happier. Their support has been top-notch over this time across our entire insurance needs.
- MTMandi TrimasAug 26, 20255.0I recently switched from another local agent & their office. This has been a completely different experience working with Aubrey, Paige and Sarah! Aubrey asked that I come into the office to sit down and go over policies and quotes of future needs. I am able to call into the office and speak to a person, but if they are busy then an email or text is accessible. They have saved me a huge amount on policies and coverage. Maybe I’m old school, but a phone call with a live person goes a long way and so does not feeling like a bother.
- ZLZhen Zhen LeiAug 19, 20254.0Been with Aubrey Nielsen’s State Farm for a few years now, initially I had miscommunications with some of the representatives when I started out with them. However, recently when trying to get my new car insurance and renter’s insurance policies transferred to my new place. Paige Surma was amazing and great with responding/communicating in a timely manner. She was extremely helpful and greatly appreciate her assistance. Definitely made the right choice to stay and will sticking with Aubrey’s Nielsen’s State Farm.
Frequently Asked Questions About Aubrey Nielsen - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Aubrey Nielsen - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Free quotes are offered.
Who should I contact if I have questions about billing or payments?
Please contact your agent. The agent's phone number and email are available on your bill's details page.
What services does the State Farm mobile app offer?
The app helps you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover through State Farm?
It covers towing to a repair facility, delivery of gas, oil, battery or tires, locksmith services for one hour, and mechanical labor for select services for one hour.
What are the business hours of Aubrey Nielsen - State Farm Insurance Agent?
Open Monday to Friday from 9:00 AM to 5:00 PM. Closed on Saturdays, Sundays, and major holidays.
Can I purchase a policy online through Aubrey Nielsen - State Farm Insurance Agent?
Yes, typically policies can be purchased online at the end of the quote process. If not, contact your selected agent or Customer Care.
What payment methods are accepted at Aubrey Nielsen - State Farm Insurance Agent?
They accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Is it possible to go paperless with this State Farm agent?
Yes, you can set up paperless billing and notifications by updating your email preferences when you log in to your account.
Are there nearby places to visit before or after visiting Aubrey Nielsen - State Farm?
Yes, nearby is Ruth Haefner Plaza, a local landmark and historical building, great for a walk or sightseeing.
How can nearby transit or amenities help me when visiting Aubrey Nielsen - State Farm?
Nearby Albany Apartments and Courtside Apartments offer accommodation options if you are visiting from out of town, making your visit more convenient.
Are there any fitness or recreational facilities near the State Farm agent?
Yes, Portland Athletic Club and Portland Tennis League are nearby, great for clients to enjoy sports or fitness activities.