TD Insurance Auto Centre

2.6
225 reviews
For auto claims advice, repairs and rentals.

About

Insurance AgencyTD Insurance Auto Claims
TD Insurance Auto Centres are changing the auto insurance claim experience. With on-site claims advisors to offer personalized support, vehicle rentals (if eligible), and repairs, all in one convenient location, we make it easy to get back in the driver’s seat and back on the road. TD Insurance Auto Centres help take the stress out of your auto claims experience.

Location

TD Insurance Auto Centre
2191 Bantree Street, Ottawa, ON
K1B 4X3, Canada

Hours

Reviews

2.6
225 reviews
5 stars
78
4 stars
11
3 stars
6
2 stars
11
1 star
119
  • EE
    Eric
    Dec 23, 2025
    1.0
    Horrible insurance company to deal with. Wasted 1.5 hours just to change my address, and after a difficult time with the agent on the phone and many complications, I cancelled all of my insurance, for all of my needs. Of course they charge you fees to do so and have no care about how long you have been a customer or that you have 0 claims. I recommend that you find another provider that truely appreciates your time and business like I did.
  • KT
    Kieran Tarazona
    Dec 11, 2025
    1.0
    Initially I was told my repairs would take 4 days, this stretched to about 2 weeks. When I got my car back, I noticed they hadn’t replaced the front licence plate bracket, but they charged my insurance for it. I was told the repairs were guaranteed. When I went back to have it inspected, I was told it was definitely changed because the technician remembered my licence plate frame. You can clearly see the same damage is still there (dented edges, scraped plastic along the top edges of the frame). They also said they would fix a panel in the front passenger side, but when I got my car back the panel was lazily put in my trunk and not fixed. I ended up having to fix it myself. My TD adjuster has been great, but I don’t recommend this repair shop. If you have TD insurance and get into an accident, ask to send your repairs to another body shop of your choosing. It should still be covered and would provide better and faster service than here.
  • MS
    Manju Shankar
    Nov 14, 2025
    3.0
    Recently someone hit & run my car. Took it here and still have some issues with it even after fixing
  • YY
    Y
    Sep 26, 2025
    5.0
    Had a good experience with TD Auto Centre. Unfortunately, my car was a total loss, but the staff were friendly and helpful, and they processed everything very quickly.
  • KS
    kenneth schott
    Sep 5, 2025
    1.0
    My experience with this auto center has been very frustrating. When we dropped off the car for repairs, the parking lot was so jammed up with cars, we had to park on the side of the road. The cars were packed in like sardines. The work on my car didn’t start on time, it was about a week late. When my wife went to pickup the car, it was filthy, covered in grease pencil and dust. There were car parts in the back seat and the whole car was full of dust and debris from the work. The car repairs needed to be “tweaked” since the interior door panel was so lose it fell off when opening the door. My car received deep scratches all over it, through the paint. We have been waiting for over a month for a response on how this will be resolved… still no plan.

Frequently Asked Questions About TD Insurance Auto Centre

What services does TD Insurance Auto Centre provide?

TD Insurance Auto Centre offers personalized support with on-site claims advisors, vehicle rentals if eligible, and vehicle repairs all at one convenient location.

What are the operating hours of TD Insurance Auto Centre?

The centre is open Monday to Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.