TD Insurance

Reviews

• MA

  Meraj Aolawe

  Dec 20, 2025
  1.0
  no help at all on the phone and when asked if i can speak to a manager, they refused and gave me a number of run arounds and pretty much told me they dont want or plan on helping me at all. after several requests, they told me manager doesnt want to speak or help and hung up the phone on me
• SS

  Steph

  Dec 19, 2025
  1.0
  Probably the worst car insurance experience i have ever received. I got into a car accident and was at 0% fault. The damages were minor but they still covered the repairs. They told me I can choose a car shop or use TD approved. I chose my own car shop and they told me it was not TD approved (which was a lie btw) and sent the appraiser to my house (who does that?). They sent the appraisal calculations to me rather than the car shop, so when I dropped it off for repairs it took weeks, I ended up sending the appraisal myself. Then they called me last week saying they did not want to cover the rest of the cost for the rental, very VERY rudely. And also sent very aggressive and unprofessional emails to me and the car shop. Why do we pay for insurance if I have to be the one to send the appraisal to my car shop and communicate with them, this is THEIR job. I will be switching car insurance since they seem to increase their prices every year with 0 good reasons. DO NOT get TD car insurance they’re scammers and they are extremely rude and unprofessional.
• PB

  Patrick Brennan

  Dec 16, 2025
  1.0
  I am leaving a one star review because I could not leave zero stars. I have been with TD Meloche Monnex for over 30 years. Their level of service and lack of professionalism has forced me to move on to another provider. Too many customers, too few employees to serve them.
• JL

  jaeeun lee

  Nov 17, 2025
  1.0
  Even though I have the right to choose the body shop I prefer, I have been pressured to use the repair facility your team works with. My car has been towed multiple times as a result, which has delayed the entire process. Diagnosing the radiator issue took three weeks, causing significant inconvenience and frustration. Additionally, the adjuster, Adi Ranganathan, has repeatedly caused miscommunications with the body shop, resulting in further delays. When customers express concerns about his work, he has responded unprofessionally by raising his voice, which is unacceptable. I have been with TD 9 years and had 3 claim before. I am leacing TD becuase of this claim process. this is incase. Car hasn't repaired for 1 months due to their stupid delay process.
• TJ

  Toronto flower J

  Oct 29, 2025
  1.0
  Poor to non existing communication. Phone calls do not help-wait time is at leastb90 minutes or longer. The web site is not working properly therefore I could not do any updates to my account.It's imposible to talk to any staff/advisor to resolve any issues with my policies. Meloche/Mpnnex before being bought by TD was a v. good& dependable company. Since it was taken over by TD there are only challenges and frustations. To add to misery, Canada Post on& off strike for more than 1 year receiving any correspondence from Insurance takes almost 1 full month. With policy renewal dates around the corner there is no way to get the insurance certificate in time. If there is any change to the banking info- good luck to get it processed correctly. What is TD Insurance doing? to correct the error?-sends you a letter informing that the preauthorized payment was unsuccessful because the account number is invalid according to TD financial institution. Note: Letter dated Oct.2 with an answer by Oct.12. I have found the letter in the Canada Post community mail box on Oct.28. How can I resolve the issue with no communication means? I/we have been insured by the same company Meloche/Monnex for more than 40 years and we never had any issues. Since being under new management and advances in technology with voice activated recordings not recognizing anything other than the limited pre-recorded issues are we going to have no car or home insurance coverage anymore?

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