Business Details
About
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OH-1043665 Neil Elkins State Farm Insurance Mission: is to help the people in our community manage the risks of everyday life, recover from the unexpected, and realize their dreams.
Location
Neil Elkins - State Farm Insurance Agent
1812 Cooper Foster Park Rd W, Lorain, OH
44053, United States
Hours
Reviews
5.0
341 reviews
5 stars
335
4 stars5
3 stars0
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by agents like Jake, Neil, and Gabriella.
Responsiveness
Many reviews highlighted the quick response times and efficient handling of inquiries and claims.
Knowledge and Support
Agents were noted for their knowledge and ability to explain coverage options clearly, helping customers feel informed and secure.
Long-term Relationships
Several customers mentioned their long-standing relationships with the agency, indicating trust and satisfaction over many years.
Mixed Experiences
While most feedback was positive, there was one notable complaint regarding a lack of responsiveness from a specific agent, which contrasted with the overall positive sentiment.
- SJskinnyshavoo aka Jonathan blakely Williams jr2 days ago5.0One of the best insurance places by far they work with you and very polite and nice
- DVDeisy Vasquez2 days ago5.0I was recently recommended to State Farm, and the enrollment process was incredibly easy. Jake explained everything in detail and answered all of my questions thoroughly. They offered the best deal around—highly recommended.
- BCBeverly CofieldDec 22, 20255.0I had two intense situations with our insurance coverage. I must say that Maddie did an absolute fantastic job sorting out and resolving my issues. Thank you so much Maddie for your patience and time in assisting me!
- MSMisty SchraderDec 12, 20255.0When I was hit by a guy running a stop sign, they didnt wait to get me into a rental and get me back on track... they are always very nice and I love that they can communicate via text since I work nights and am difficult to reach at times!
- MSMateus SchuabbDec 8, 20255.0The process to get the insurance was great and smooth. Jake was awesome with me, and very patient as well. He was replying very fast and answers all my questions.
Frequently Asked Questions About Neil Elkins - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Neil Elkins - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods are accepted at Neil Elkins - State Farm Insurance Agent?
We accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my billing and payment information online?
Use the Digital Pay Payment Center link on our website. Enter your User ID and password to log in and access your billing and payment details.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What services can I manage using the State Farm mobile app?
The app lets you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover?
It typically covers towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Neil Elkins - State Farm Insurance Agent?
The office is open Monday to Thursday from 9:00 AM to 5:00 PM, and Friday from 9:00 AM to 1:00 PM. It is closed on Saturdays and Sundays.
Is Neil Elkins - State Farm Insurance Agent closed on holidays?
Yes, the office is closed on holidays including November 27, 2025, December 25, 2025, and January 1, 2026.
What nearby apartments are close to Neil Elkins - State Farm Insurance Agent?
Nearby apartments include Ventura Apartments, Pentamen Arms Apartments, Nantucket Apartments, and Meadow Oaks Apartments.
Where can I find nearby dining options around Neil Elkins - State Farm Insurance Agent?
Nearby dining options include Blimpie, Burger King, and Arby's, offering fast food and sandwich choices.
Are there any nearby services for employment help near Neil Elkins - State Farm Insurance Agent?
Yes, Express Employment Professionals and Express Employment Professionals of Lorain County provide career counseling and employment agency services nearby.