Business Details
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OH-776179 Our State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are people who make it our business to be like a good neighbor. Our success is built on a foundation of shared principles - quality service, relationships, integrity, and financial strength. Customers' needs determine our path. Our principles guide us. Our office is here to help the Galloway community with auto, renters, homeowners, life, and business insurance.
Location
Andy Ottney - State Farm Insurance Agent
5618 Hall Rd, Galloway, OH
43119, United States
Hours
Reviews
4.7
138 reviews
5 stars
125
4 stars
3
3 stars1
2 stars1
1 star
8
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the agency for its friendly, responsive, and helpful staff, particularly highlighting agents like Nick, Paige, and Geena.
Communication Issues
Several reviews pointed out significant communication failures, particularly regarding claims processing and policy updates, leading to frustration among clients.
Knowledge and Expertise
Customers appreciated the agents' knowledge and ability to provide informative guidance on insurance options, often resulting in better coverage and savings.
Mixed Experiences
While many reviews were positive, there were notable negative experiences, particularly regarding the handling of claims and customer follow-up.
Overall Satisfaction
Despite some negative feedback, a majority of customers expressed high satisfaction with their experiences, recommending the agency for its service and support.
- JCJen CarlsonOct 9, 20255.0Cassidy at State Farm with Andy Ottney‘s office, hands-down you will not go wrong with this agency. They are knowledgeable, will look for the best rates, are patient, answer all questions and make sure that the customer comes first. If you’re looking for insurance, auto, home, life, disability, reach out to this group. You will not be disappointed! I take Google reviews seriously and I read reviews people write, I mean this wholeheartedly please consider this agency when looking for great people, great Insurance at great prices!!!
- ESEmilee SlaughterSep 16, 20251.0Horrendous agency. I had to open a water damage claim on my home back in March and have been displaced ever since. Throughout the entire claim process, I never once heard from Andy or anyone in his office. Then in July, State Farm dropped my coverage because of the claim. Andy’s office never called, texted, or emailed me about this. Instead, they mailed the cancellation notice to my vacant address, which, of course, I didn’t receive in time. My coverage lapsed as a result. I've been with State Farm for over a year and I never received a single call from Andy or his staff until after my coverage was terminated. Andy called me ONCE, asking if I was “okay"...Very obviously, I was not. Because of their negligence, I’ve been forced to settle for subpar coverage on both my home and auto. To make matters worse, I recently received notice from another State Farm agent (Rhea Barbee @ Vic Jimenez, HIGHLY recommend her) that my auto insurance was about to cancel...I was stunned. Wasn’t my auto policy dropped back in July? Apparently not. Yet again, Andy’s office failed to provide even the most basic communication or clarification. I’ve been a loyal State Farm policyholder for years and was repeatedly told Andy Ottney was “the best.” I’ve seen no evidence to support that claim. On the contrary, his agency has caused real, lasting damage to my personal life. Now I’m stuck with inadequate coverage and living with the consequences of his office’s indifference. I would not recommend Andy Ottney or his agency to anyone. Their failure to communicate, act responsibly, or show the slightest concern for their clients is beyond unacceptable. The damage is done, and his office remains just as absent today as it was when I first opened my policy.
- CWCody WorrixAug 20, 20255.0Excellent service and incredibly informative. I could not recommend them enough.
- SFSamantha FergusonAug 15, 20255.0Garrett and Cassidy are the dream team
- RGRonald GorenfloJul 18, 20255.0I appreciate these guys. I've been with State farm for my adult life and I'm not young. I needed a policy on a 2nd home and got what I needed in a couple hours on a Friday afternoon! Good agent, good staff!
Frequently Asked Questions About Andy Ottney - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online at Andy Ottney - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Andy Ottney offers free quotes.
How can I contact Andy Ottney - State Farm Insurance Agent if I have billing or payment questions?
You should contact your agent; their phone number and email are available on your bill's details page. For Andy Ottney, you can also email andy@andyottney.com or call +16148518001.
What services can I manage on the State Farm mobile app?
The app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at this State Farm office?
It typically covers towing to a repair facility, delivery of fuel, oil, battery or tires, up to one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours for Andy Ottney - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays such as Thanksgiving, Christmas, and New Year's Day.
What types of insurance does Andy Ottney - State Farm Insurance Agent offer?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
What payment methods are accepted at this State Farm office?
They accept cash and major credit cards, including American Express, Discover, Mastercard, and Visa.
What nearby dining options are available around Andy Ottney - State Farm Insurance Agent?
Nearby restaurants include Bariis Kitchen and Bakery, Flyers Pizza & Subs, Taqueria Los Jarochos, PJ's Pizza, and Boulevard BarGrille, offering a variety of cuisines to enjoy before or after your visit.
Are there convenient financial services near Andy Ottney - State Farm Insurance Agent?
Yes, H&R Block for accounting, Western Union for money transfers, PNC ATM, and LibertyX Bitcoin ATM are nearby, helping you manage your finances efficiently around your insurance visits.
What local amenities can I access close to Andy Ottney - State Farm Insurance Agent?
Nearby amenities include Apricot Schools daycare, Monfredi Family Dental, Jasmine and Jade Spiritual Shop and Day Spa, Kone Cleaners, and CVS Pharmacy, providing convenient services in health, beauty, and daily needs.