Customer Service
Numerous reviews highlight the exceptional customer service provided by agents like Yanil, Devin, and Edeline, who are described as knowledgeable, helpful, and attentive.
Professionalism
Customers consistently mention the professionalism of the staff, noting their ability to explain policies clearly and provide tailored solutions.
Positive Experiences
Many customers report positive experiences, feeling supported and valued throughout their interactions, particularly when dealing with first-time insurance needs.
Efficiency
Several reviews commend the quick and efficient service, with agents often resolving issues and providing quotes in a timely manner.
Mixed Feedback
While most feedback is positive, there are isolated mentions of poor follow-up from some agents, indicating room for improvement in consistency.