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Location
Scott Grates - State Farm Insurance Agent
430 Trenton Ave, Utica, NY
13502, United States
Hours
Reviews
5.0
260 reviews
5 stars
259
4 stars1
3 stars0
2 stars0
1 star0
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and responsive, with particular commendation for agents like Nicole, Marley, and Connor.
Knowledgeable Staff
Many reviews highlighted the agents' expertise and ability to explain insurance options clearly, making the process easier for clients.
Efficiency
Numerous customers noted the quick and efficient service, with many transactions completed in a timely manner, often within minutes.
Personalized Experience
Clients appreciated the tailored service, with agents going above and beyond to meet individual needs and provide the best coverage options.
Positive Recommendations
A significant number of reviews included strong recommendations for the agency, indicating high customer satisfaction and trust.
- NHnathan hubbardOct 8, 20255.0Helpful and kind. :) Nicole is good at what she does.
- DCDominic CaccioppoliOct 3, 20255.0Scott Grates State Farm Insurance Agent in Utica is a top-notch agency in the area. They’re super helpful and knowledgeable, and Nicole Demma was amazing at answering all my insurance questions. Scott Grates State Farm is always there when you need them, and they get back to you quickly. I highly recommend them to anyone looking for great insurance.
- JFJustina FrancoSep 25, 20255.0My agent Nicole is helpful, communicative and prompt. I would recommend to anyone looking to switch insurances. She made the process so simple. Thank you!
- KCKapri CoonrodSep 25, 20255.0Nicole is amazing!! She always responds to me within minutes, and finishes my request so fast!
- CMCrystal MartinezSep 10, 20255.0Office is great! They always go above and beyond to tailor my policies to my family’s needs & answer any questions.
Frequently Asked Questions About Scott Grates - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Do I have to pay for a quote online with Scott Grates - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Scott Grates - State Farm offers free quotes.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Your agent's phone number and email are available on the details page of your bill.
What services can I manage using the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover at Scott Grates - State Farm?
It typically covers towing, delivery of gas, oil, battery, or tires, one hour of locksmith services, and one hour of mechanical labor for select services.
What are the office hours of Scott Grates - State Farm Insurance Agent?
The office is open Monday through Friday, from 9:00 AM to 5:00 PM, and closed on Saturdays, Sundays, and major holidays such as Thanksgiving, Christmas, and New Year's Day.
What payment methods are accepted at Scott Grates - State Farm?
We accept cash and major credit cards including Visa, Mastercard, Discover, and American Express.
Can I purchase or change my insurance policy online?
You can typically purchase a policy online after the quote process and request coverage changes online, which will be forwarded to your agent for processing.
Where is Scott Grates - State Farm Insurance Agent located?
The office is located at 430 Trenton Ave, Utica, NY 13502, United States.
What nearby dining options are available when visiting Scott Grates - State Farm?
Nearby dining options include Top of the Morning Cafe for casual meals, Franco's Pizza & Italian Deli for Italian cuisine, and Tasty Treat for ice cream and fast food. You might enjoy visiting these before or after your insurance appointment.
Are there any nearby beauty and wellness salons near Scott Grates - State Farm?
Yes, The Unlimited Salon, Triple Effects, Sherry Spa, Utica Hair Company, and Bella Vita Salon & Massage Therapy are nearby and offer beauty and spa services that you can visit alongside your insurance office visit.
What other insurance agencies are nearby to Scott Grates - State Farm?
Christine McCluskey - State Farm Insurance Agent is a nearby insurance agency that customers might consider for alternative or additional services.