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Before I even called them, I checked the reviews and saw a lot of bad ones. But I decided to give them a shot anyway because I thought not everyone is the same. I really regret even calling them — I should’ve listened to those reviews. I had a terrible experience with this GEICO local office. The staff were extremely unprofessional — they constantly cut me off while I was talking and made it seem like they didn’t want to help at all. As a first-time customer who isn’t familiar with how insurance works, I was hoping for some guidance, but instead, they sounded annoyed and uninterested the entire time. There was no effort to explain anything, no patience, and no emotion in their tone — just a sense that they were tired of dealing with people.
This kind of attitude is unacceptable, especially in a customer service business. People should be aware of how poorly this office treats customers. I left feeling completely lost and very disappointed.
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Betzaida Cepeda
Oct 17, 2025
5.0
If I can give, Lynne M. Zutter a 10 star I would. Not only was she thorough, her customer service skills were amazing. She really went through everything with me and applied every possible discount available. Thank you! I definitely recommend GEICO❤️
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Lisa Fancher
Sep 22, 2025
5.0
Lori was amazing she helped me through the process. Explained everything. She so friendly and thoughtful. Also they have great rates even cheaper then state farm. Im glad i called.
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Emon Md Anas Hasan
Sep 12, 2025
1.0
They are unable to solve issues.
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Melissa Parmentier
Aug 8, 2025
5.0
Lynne was absolutely fabulous at helping me find more affordable insurance. She walked me through the different options and ways I can save even more money!