Western Financial Group - Canada's Insurance Broker

Reviews

• ML

  Malachi Leblanc

  Nov 16, 2025
  1.0
  I kept an auto policy with heustis/nordic for about 11 months. Heustis brokers are very difficult to reach and do not like to accept phone calls during their hours. I had a credit owed to me when I cancelled my policy and I was told it would be about 4 weeks until a refund was issued. It has now been 11 weeks and I have seen no refund. They first blamed the delay on the postal strike and now on their merger with western insurance. Promises to update me by the end of day are almost always left unfulfilled. I do not recommend heustis insurance.
• KF

  Kristy Fitzpatrick

  Jun 25, 2025
  2.0
  If you are looking for a responsive broker, look elsewhere. I have had many brokers over the years because they keep switching so, I never know how long someone will be handling my policy however, for each broker within the past 5 years, it takes days sometimes weeks to get in touch with them to make changes or to ask questions. I have been with Huestis for 7+ years and have had both home and auto policies. I cancelled my auto policy and saved over 1000.00 per year after doing my research and finding cheaper rates elsewhere, when I was told by my current broker at that time that all insurance companies are bound by the same rates and I wouldn’t find cheaper. I continue trying to find cheaper rates so I can go with another broker for the policy I do have because of the frustration when trying to reach my broker. Seems like responsiveness is an issue for more than just me according to other reviews. I gave 2 stars because when I do speak with my broker, she tries to be helpful in answering my questions. I would love to be a Broker at this location and give folks the service and responsiveness they deserve! Customers won’t wait for someone to call them, days or weeks later and will just purchase insurance through another brokerage if they aren’t getting a response from Huestis. Loss of revenue for the company! It is unfortunate.
• ML

  Mitch Lapierre

  May 7, 2025
  1.0
  I am very disappointed in the staffs due diligence in returning phone calls. I called 830am too the Bedford office here it is 3pm in the afternoon. I would not recommend anyone too use this company. Employees should b ashamed of themselves.

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