Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NC-17350190
Our mission is to discover and insure what is most important to our neighbors. Together we will help more people, in more ways, forever.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Steve Carpou - State Farm Insurance Agent
3601 Matthews-Mint Hill Rd, Matthews, NC
28105, United States
Hours
Reviews
5.0
858 reviews
5 stars
848
4 stars7
3 stars0
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Agents like Ginny, Christy, and Sierra received high praise for their helpfulness, professionalism, and responsiveness, making the insurance process smooth and efficient.
Efficiency
Customers frequently noted the quick and seamless service provided by the staff, with many experiences described as fast and hassle-free.
Knowledgeable Staff
Reviewers highlighted the agents' expertise in explaining policies and coverage options, ensuring clients felt informed and confident in their decisions.
Positive Experiences
Overall, customers expressed satisfaction with their interactions, often recommending the agency and its representatives for their excellent service.
- DADebbie Asher4 days ago5.0I get great service from Ginny. She’s knowledgeable, friendly, very helpful. I have my auto policy, renters and business insurance with State Farm.
- MGMatthew Gil5 days ago5.0Ginny took over after the website gave us the initial quote for auto and home owners and fine tuned both quotes to get us the best deal and ultimately saved us a good deal over our current insurance company! Her service was fantastic she was extremely responsive to both email and phone and was patient as we revised the quotes to get the best deals possible.
- SCSubash Chebolu5 days ago5.0My experience with Sierra was awesome. She made the process to acquiring a new homeowners insurance very seamless while answering any questions I had to keep me informed as a new homeowner.
- KBKristofer BridgesJan 2, 20265.0Very helpful, very cool and chill while speaking with hear and definitely helped me with all my questions very good agent
- VMVictor MedinaDec 30, 20255.0Highly recommend the State Farm office of 3605 Matthews Mint Hill Rd Ste 6 Matthews, NC 28105 and ash for Ginny She is an amazing Special Agent and she was 110 % amazing setting me up with a great price for both of my autos insurance The whole staff amazing Thank you and happy New Year
Frequently Asked Questions About Steve Carpou - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Steve Carpou - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Steve Carpou - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
What are the office hours for Steve Carpou - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I access my billing and payment information online?
Yes, you can use the Digital Pay Payment Center link to access your account by entering your User ID and password.
Does Steve Carpou - State Farm Insurance Agent offer free notary services?
Yes, free notary services are a specialty offered at this agency.
What types of insurance does Steve Carpou - State Farm Insurance Agent provide?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
How can the nearby Burn Boot Camp help me when visiting Steve Carpou's office?
You can visit Burn Boot Camp for a workout before or after handling your insurance needs at Steve Carpou - State Farm Insurance Agent.
Are there any nearby food options around Steve Carpou - State Farm Insurance Agent's location?
Yes, nearby options include Nova's Bakery, Boba Cafe, Pizza Spiga, Jeremiah's Italian Ice, Osaka Japanese Cuisine, and China Express for various dining choices.
Which nearby businesses can help with other services while I visit Steve Carpou - State Farm Insurance Agent?
Nearby businesses like Dawson Modern Dentistry, Topline Nails, Regional Finance, and NerdsToGo Computer Service provide dental, beauty, financial, and IT services respectively, useful during your visit.
How can I contact Steve Carpou - State Farm Insurance Agent for questions about billing or payments?
Please contact your agent directly. You can find their phone number and email on the details page of your bill or reach out via steve@switchtosteve.com or by phone at +1 980-399-4736.