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About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
NC-17350190
Our mission is to discover and insure what is most important to our neighbors. Together we will help more people, in more ways, forever.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Steve Carpou - State Farm Insurance Agent
3601 Matthews-Mint Hill Rd, Matthews, NC
28105, United States
Hours
Reviews
5.0
840 reviews
5 stars
830
4 stars7
3 stars0
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the team for their helpfulness, professionalism, and friendly demeanor, with specific mentions of Ginny, Christy, Matthew, and Sierra providing exceptional service.
Knowledge and Efficiency
Reviewers highlighted the team's knowledge and efficiency in handling insurance inquiries and processes, making transitions and updates seamless and stress-free.
Communication
Clear and consistent communication was frequently noted, with agents ensuring customers understood their policies and options.
Claims Handling
There were concerns regarding claims handling, with one customer expressing dissatisfaction over a lack of response during a claim process, indicating a potential area for improvement.
Competitive Rates
Many customers appreciated the competitive rates and savings offered by the agency, often mentioning the financial benefits of switching to State Farm.
- RSRebecca Seith4 days ago5.0I Was shopping around for new insurance. Wasn't sure who to call. Then I met Ginny with State Farm. She was extremely professional and always answered the phone when I called her. She got back to me immediately with everything I needed. She is excellent at what she does and Would send anyone to State Farm because of her. I was very pleased with the rates that we received and bundled car and house insurance. That is a real compliment for this insurance because we've been with our Previous agent for many years.
- DHDexter HardingNov 13, 20255.0Matt, Christy, Sierra, & Ginny showed me great hospitality when I walked in. Provided me with exactly what I needed. I can always count on them to provide me excellent customer service!
- MWMatthew WilliamsNov 13, 20255.0Ginny, Christy and Sierra have all helped me in different insurance inquiries. They are a fantastic team and always helpful. Thank you for making insurance simple and easy!
- LGLinda GrahamNov 13, 20255.0Virginia Nix found great coverage for me and it was my pleasure to work with her. She's a top notch insurance agent. I hope you give her a promotion.
- VMVoltaire MedinaOct 22, 20255.0Shopping for new home/auto Insurance on-line and found “Steve Carpou - State Farm Insurance Agent”, e-mailed them what I needed comparing my old insurance and they replied that day if i recalled. I kept on shopping other insurance asking questions etc., finally decided to go with this group. Ginny Nix my contact person, helped me all the way explaining and walking me the process of changing insurance company, I haven’t talked to Steve Carpou probably because he is a busy man because of lots of clients but I’m sure having Ginny Nix in their team represents the whole “Steve Carpou Group” operates to help new clients get home/auto and other insurances easy to understand. Ginny Nix is a 5 star employee indeed!
Frequently Asked Questions About Steve Carpou - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Steve Carpou - State Farm Insurance Agent?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use at Steve Carpou - State Farm Insurance Agent?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
What are the office hours for Steve Carpou - State Farm Insurance Agent?
The office is open Monday through Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
Can I access my billing and payment information online?
Yes, you can use the Digital Pay Payment Center link to access your account by entering your User ID and password.
Does Steve Carpou - State Farm Insurance Agent offer free notary services?
Yes, free notary services are a specialty offered at this agency.
What types of insurance does Steve Carpou - State Farm Insurance Agent provide?
They offer auto, life, homeowners, renters, motorcycle, property, boat, pet, and business insurance.
How can the nearby Burn Boot Camp help me when visiting Steve Carpou's office?
You can visit Burn Boot Camp for a workout before or after handling your insurance needs at Steve Carpou - State Farm Insurance Agent.
Are there any nearby food options around Steve Carpou - State Farm Insurance Agent's location?
Yes, nearby options include Nova's Bakery, Boba Cafe, Pizza Spiga, Jeremiah's Italian Ice, Osaka Japanese Cuisine, and China Express for various dining choices.
Which nearby businesses can help with other services while I visit Steve Carpou - State Farm Insurance Agent?
Nearby businesses like Dawson Modern Dentistry, Topline Nails, Regional Finance, and NerdsToGo Computer Service provide dental, beauty, financial, and IT services respectively, useful during your visit.
How can I contact Steve Carpou - State Farm Insurance Agent for questions about billing or payments?
Please contact your agent directly. You can find their phone number and email on the details page of your bill or reach out via steve@switchtosteve.com or by phone at +1 980-399-4736.