Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NC-1000591681 Serving all of the insurance needs of the Charlotte, Matthews, Pineville, Indian Trail, and Ballantyne area. Providing quality insurance services while recognizing customer needs for auto insurance in Charlotte, homeowners insurance in Charlotte, condo insurance in Charlotte, renters insurance in Charlotte, life insurance in Charlotte and health insurance in Charlotte as well as financial services products. Our team will always make sure that your experience is the greatest experience you could have had. Stop in and see us for a FREE insurance quote or review in Charlotte, NC!
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
Jessica Ross - State Farm Insurance Agent
300 E John St, Matthews, NC
28105, United States
Hours
Reviews
4.9
546 reviews
5 stars
535
4 stars3
3 stars1
2 stars1
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and professional service provided by agents, particularly Megan and Eva.
Efficiency
Many reviews highlighted the quick response times and efficient handling of insurance needs, making the process smooth and stress-free.
Knowledgeability
Agents were frequently noted for their expertise and ability to explain policies clearly, helping customers make informed decisions.
Personal Touch
The team was commended for their personalized service, making customers feel valued and cared for throughout their interactions.
- MBMichael B (Michael B)Dec 26, 20255.0I set up a new homeowner policy with Megan and she was awesome. She followed up with me over six months ago this while I was shopping for new Auto Policy and she was superb! Highly recommend!
- LPLinda PopeNov 19, 20255.0Very friendly and helpful. Than you!
- RSRam SurabhiNov 14, 20255.0Megan was amazing. She was so helpful and very informative. I am very pleased and will definitely recommend to my family and friends
- JYJorod YoungNov 10, 20255.0Jessica Ross was such a great person and she gave me the whole break about my insurance and I grateful that she had called me. I was able to get some insurance for my car.
- JKJonathan KingOct 28, 20255.0Megan was very prompt and nice, she made getting insurance extremely easy and affordable. I recommend them to who is looking for insurance.
Frequently Asked Questions About Jessica Ross - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.