Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance ServiceState Farm
NC-1000325236 The Franklin Rouse State Farm team is a resource for auto insurance, car insurance, home insurance, life insurance, health insurance, renters insurance and small business insurance serving Southeastern NC including Leland, Winnabow, Bolivia, Supply, Southport, St. James, Ocean Isle Beach, and downtown Wilmington.
Details
- Requires appointmentNot available
- Online appointmentsAvailable
- Onsite servicesAvailable
- Wheelchair accessible restroomAvailable
Location
Franklin Rouse - State Farm Insurance Agent
1105 New Pointe Blvd, Leland, NC
28451, United States
Hours
Reviews
4.9
227 reviews
5 stars
222
4 stars2
3 stars0
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, helpful, and responsive throughout the insurance process.
Expertise
Many reviews highlighted the team's knowledge and ability to explain insurance options clearly, making the process easier for clients.
Efficiency
Numerous customers noted the quick and seamless experience in obtaining insurance, with many expressing satisfaction with the speed of service.
Competitive Pricing
Several reviews mentioned that the agency provided competitive rates compared to other insurance providers, contributing to customer satisfaction.
- HSHanna Saland4 days ago5.0Alexis here is wonderful! Answered all my questions with confidence and patience!
- RARoland ArteagaDec 28, 20255.0Was very impressed with the responsiveness and support from Franklin Rouse’s State Farm office! The team effort throughout my decision process was extraordinary! Hats off to Kelly and Bridget for providing their expert advice…and helping me understand the insurance environment in Coastal NC!
- PSpayton smithDec 20, 20255.0Alexis helped me get everything insurance related situated, and set up for a new home. She answered all my questions and went above and beyond with giving me information and advice. Highly recommend!
- GWGavin WilliamsonDec 18, 20254.0Been with this wing of State Farm for about 4 years now and I love calling my local office talking to familiar voices. The representatives at this location have always been kind and helped me in the most efficient ways possible.
- DPDirgh PatelNov 21, 20255.0Service is really good and fast. The staff is very polite, and Alexis was extremely helpful throughout the process. She is excellent at her job. Highly recommend!
Frequently Asked Questions About Franklin Rouse - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online at Franklin Rouse - State Farm Insurance Agent?
No, you do not have to pay for a quote online. Franklin Rouse offers free quotes.
What payment methods are accepted at Franklin Rouse - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
You can use the Digital Pay Payment Center link to login with your User ID and password to view your billing and payment information.
Who should I contact if I have questions about billing or payments?
Please contact your agent. Their phone and email details are available on your bill's details page.
What services are available via the State Farm mobile app?
The app lets you manage insurance and banking accounts, get roadside assistance, file claims, and more.
What does Emergency Roadside Service cover through this insurance?
It covers towing, delivery of gas, oil, battery or tires, one hour of locksmith services, and mechanical labor for select services.
Can I complete the insurance process online without an agent?
No, you cannot complete the process without an agent. If you don't have one, an agent will be assigned to you.
What are the office hours for Franklin Rouse - State Farm Insurance Agent?
The office is open Monday to Friday from 9:00 AM to 5:00 PM and closed on weekends and major holidays.
What nearby places can I visit before or after my visit to Franklin Rouse - State Farm Insurance Agent?
You can visit Matt Skelly Training gym for fitness, Sherwin-Williams Paint Store for home improvement, or enjoy a meal at Burger King nearby.
Are there financial services near Franklin Rouse - State Farm Insurance Agent to help with planning?
Yes, nearby you can find Edward Jones Financial Advisor: Tim White, AAMS®|CRPS® and OneMain Financial for additional financial services.
What local dining options are near Franklin Rouse - State Farm Insurance Agent?
Options include Burger King for fast food, Mr Bagel Meister Leland for breakfast and brunch, and Papis Chicken for Peruvian cuisine.