American Retirement Counselors

Reviews

• JJ

  Janice

  Feb 12, 2025
  5.0
  Olivia Thomas, has been my Senior Advisor for several years. I greatly appreciate her assistance and guidance for my Annual Medicare Benefits Enrollment, and Financial Annuities & Life Insurance Policy. Olivia is an Outstanding Customer Care Representative who exemplifies the highest level of expertise and professionalism. I don't attempt to figure out my best options. Annually, Ms Thomas arrives at my home with all the important and pertinent information needed. Thank you, and KUDOS💐 😃
• AW

  Ann Wooten

  Jul 16, 2024
  5.0
  I've known Brookes Testermen for a while. I'm glad I met him to take care my insurance needs. I refer others to him.
• DS

  Donna Shultz

  Jan 6, 2020
  1.0
  Very rude lady called me, when I told her dont get an attitude with me she hung up,I don't hear well and just asked where she was calling from.Dont need this kind of staff calling for business.
• TR

  Tami Rich

  May 10, 2016
  1.0
  Incident from January, 2016 My family and I are deeply disappointed with the lack of customer service from Mr. Rick Brewer. He was more than happy to "sell" my 87 year old mother a health insurance policy. When selling an intangible product such as insurance, a salesperson must know that the intangible product comes from actually serving the customer. "We work for you. Not an insurance company'', is under your company logo. I would not call it a mission statement. I have looked for a mission statement, but could not find one. There was a long delay in my mother receiving her proof of insurance. What the problem or delay was, is not a matter to us. My mother and sister repeatedly called Mr. Brewer, left messages about this problem, and was repeatedly ignored or calls were not returned. Today, late afternoon, my sister was finally contacted by Mr. Brewer with my mother's new policy number, at the "eleventh hour". She has a doctor's appointment tomorrow. This is unacceptable. We are expecting an apology and an explanation as to why Mr. Brewer did not respond in a timely manner. The insurance marketplace has forever changed, and there are many choices. Elderly people such as my mother, should not have to worry for even a day about their health coverage. Families should not spend precious time wondering and worrying. In the end, she finally got policy her number, however, little was done to win our trust back.