Business Details
About
Insurance AgencyAuto Insurance AgencyHome Insurance AgencyLife Insurance AgencyRenter's Insurance AgencyMotorcycle Insurance AgencyProperty Insurance AgencyBoat Insurance AgencyBusiness Insurance Service
MO-8040412 Chad Mitchell State Farm of Independence, Mo strives to be the leader in car, homeowners' insurance and financial service products, while setting the example for policy holder experience, providing options to their problems, and offering an environment comprised of professionalism, loyalty and integrity. Our office takes pride in discussing the options with our customers on their car, home, life, renters and many other insurance needs as well as financial service products. We look forward to serving the independence and surrounding communities.
Location
Chad Mitchell - State Farm Insurance Agent
14901 E 42nd St S, Independence, MO
64055, United States
Hours
Reviews
4.9
591 reviews
5 stars
566
4 stars
13
3 stars2
2 stars2
1 star8
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently praised for being friendly, helpful, and attentive, providing excellent customer service.
Expertise
Agents are noted for their knowledge and ability to customize insurance solutions to meet individual needs.
Efficiency
Many customers appreciate the quick response times and smooth processes for policy changes and inquiries.
Long-term Relationships
Several reviews highlight long-term satisfaction with the agency, indicating strong customer loyalty and trust.
Communication
While most feedback is positive, there are some concerns regarding communication issues with the claims department.
- SSSpencer2 days ago5.0I'm very impressed with this office's level of customer service and professionalism.
- JCJohn C6 days ago5.0Agent promptly took care of setting up payment of car insurance that was due when we were scheduled to be out of town.
- JTJohn TierneyNov 8, 20251.0This has to be the worst ever experience with an Insurance agent and his company. Had a vehicle breakdown that required a tow, I'm with the vehicle and on a main busily traveled major Hwy, place the tow request and don't hear anything for an hour and then receive a call from a tow driver that says he's just been dispatched for our tow and he'll be another 50 minutes barring no traffic issues. Having to wait over 2 hours for a tow is just damn ridiculous. Only thing this agent does is take your monthly vehicle payment and try to upsell more insurance coverage. This isn't the first experience of a long and tiring wait for a tow. This agent and his business is awful. Will definitely be looking for something thats cheaper and provides a quality service.
- CNCynthia NeskeOct 24, 20255.0Always cheerful and helping with any issues no longer how long it takes!!
- CSCarol SoursOct 17, 20255.0We have been with this agency for years with several policies. Recently, we had to deal with a different insurance company on a real estate matter, and their service (or lack thereof) made me realize just how good we have it at Chad Mitchell State Farm. The team here is attentive, reaponsive, personable, and genuinely care - they take time to understand and help you find the best, most cost-effective solutions for your unique situation.
Frequently Asked Questions About Chad Mitchell - State Farm Insurance Agent
Do I have to pay for a quote online?
No, you do not have to pay for a quote online. We offer free quotes!
What payment methods can I use?
We accept cash and most major credit cards, such as Visa, Mastercard, Discover, and American Express.
Where do I access my online billing and payment information?
Use the Digital Pay Payment Center link to access your account. Enter your User ID and password to login. You will be directed to your billing and payment information.
Who do I contact if I have questions about billing or payments?
Please contact your agent if you have questions about your bills, payments or Renewal Coverage Offers. Your agent's phone number and email are available on the details page of your bill.
What can I do on the State Farm mobile app?
The mobile app helps you manage your insurance and banking accounts, get roadside assistance, file claims, and more!
What does Emergency Roadside Service cover?
Emergency Roadside Service will typically cover: Towing your covered vehicle to the nearest repair facility, delivery of gas, oil, a battery, or tires, One-hour of locksmith services, One-hour of mechanical labor for select services.
I can’t log in to my account, what can I do next?
If you have created an online account and can not log in for any reason, please call Customer Care at any time.
Can I go paperless?
Yes, setup is easy! You can set this up when you log in to your account and update your email preferences.
Can I purchase my policy online?
Typically you are able to purchase a policy online at the end of the quote process. If you are not given this option, please reach out to your selected agent or Customer Care.
Can I save a quote to finish at a later time?
Yes, you can save your quote to continue at a later time. When you save your quote you will receive an email that contains a link to the application process.
What if I have more than four vehicles or four drivers in my household?
If you have more than four vehicles or drivers in your household, you will need to reach out to your selected State Farm agent.
Is my account number the same as my policy number?
No, A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.
Can I change my coverages online?
Yes, you can request changes to your coverages online and they will then be forwarded to your agent for processing.
Can I complete the process without an agent?
No, you are not able to complete the process without an agent. If you do not have an agent or have not selected an agent, one will be assigned to you for all your State Farm quotes, policies, and accounts.
When does my coverage start?
Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.
Do I have to pay for a quote online from Chad Mitchell - State Farm Insurance Agent?
No, you do not have to pay for a quote online. The agency offers free quotes.
What payment methods are accepted at Chad Mitchell - State Farm Insurance Agent?
They accept cash and most major credit cards, including Visa, Mastercard, Discover, and American Express.
How can I access my online billing and payment information?
Use the Digital Pay Payment Center link to log in with your User ID and password to view billing and payment details.
Who should I contact if I have questions about my billing or payments?
Please contact your agent using the phone number or email available on your bill's details page.
What are the office hours for Chad Mitchell - State Farm Insurance Agent?
The office is open Monday through Friday from 8:30 AM to 5:00 PM and closed on weekends and major holidays.
Can I purchase insurance policies online at Chad Mitchell - State Farm Insurance Agent?
Typically, policies can be purchased online at the end of the quote process. If not available, please contact your selected agent or Customer Care.
What insurance products does Chad Mitchell - State Farm Insurance Agent offer?
They offer Auto, Life, Homeowners, Renters, Motorcycle, Property, Boat, Pet, and Business Insurance.
Where is Chad Mitchell - State Farm Insurance Agent located?
The agency is located at 14901 E 42nd St S, Independence, MO 64055, USA.
Are there any nearby automotive supply stores to Chad Mitchell - State Farm Insurance Agent?
Yes, Al's Automotive Supply is nearby and can help customers with auto parts and supplies after visiting the agency.
What financial advising services are near Chad Mitchell - State Farm Insurance Agent?
Nearby financial advising services include MoneySmartLiving and Evans and Steele Financial, which customers might consider for additional investment advice.
Are there hotels close to Chad Mitchell - State Farm Insurance Agent for customers visiting from out of town?
Yes, nearby hotels include HomeTowne Studios Kansas City - Independence, MO and Birch Hill Suites Kansas City - Independence, MO, convenient for out-of-town visitors.